Field Product Manager

Location: New York City Metro Area Work model: Field-based and hybrid, with frequent customer visits across the five boroughs and occasional travel within the immediate NYC metropolitan area. This is not a fully remote position. The Mission We are looking for a Field Product Manager to turn customer engagement into measurable adoption, commercial outcomes, and better product decisions. Your mission will be to recruit qualified pilot customers, get them to meaningful first value, drive sustained use of MyOS Business, and determine which customer problems and use cases are sufficiently important and repeatable for Blue to pursue. This is not a conventional product-management role centered on roadmaps, tickets, and internal meetings. You will spend substantial time with business owners and their teams, observe how they operate, understand how they acquire customers and generate revenue, and introduce MyOS Business into real operating workflows. You will not be measured by the volume of meetings you conduct or the number of feature requests you collect. You will be measured by whether qualified customers activate, continue using the product, realize measurable value in new revenue, and generate reliable evidence that improves Blue’s product and market decisions. Outcomes You Will Own Build a qualified pilot cohort. Identify, engage, and recruit NYC-area businesses that fit Blue’s target-customer criteria and can test strategically relevant use cases. Move customers to first value. Define each pilot’s intended business result, establish a baseline, and help customers sign up for MyOS Business and reach their first meaningful outcome as quickly as possible. Drive sustained adoption. Move customers beyond demonstrations and experimentation by incorporating MyOS Business into recurring business activity. Produce measurable commercial evidence. Track customer outcomes such as opportunities created, conversion, incremental sales, repeat business, partnerships, or other agreed measures of commercial value. Diagnose adoption failures. Identify why customers stall, disengage, or fail to realize value, and determine whether the cause is product design, onboarding, implementation, customer fit, or the underlying use case. Turn field evidence into product decisions. Translate customer behavior and cross-customer patterns into clear problem statements, product hypotheses, requirements, experiments, and prioritized recommendations. Identify repeatable vertical specific use cases. Determine which customer segments, problems, workflows, and commercial applications show evidence of repeatability—and which should be changed or abandoned. Create a playbook to scale beyond the pilot. Document a repeatable approach for identifying, qualifying, onboarding, activating, and supporting future MyOS Business customers. Develop referenceable customers. Build trusted relationships and deliver measurable outcomes strong enough that successful customers are willing to validate Blue’s impact, including increased revenue, customer lifetime value, or other relevant business metrics. You will work directly with Blue’s leadership, product, design, and engineering teams. You will be expected to communicate customer evidence candidly, including when the product is confusing, incomplete, aimed at the wrong problem, or failing to create sufficient value. What You Bring Approximately 3–5 years of relevant experience in product management, implementation, solutions consulting, customer success, product operations, technology consulting, or a similarly customer-facing technology role. Demonstrated experience moving business customers from discovery through deployment, adoption, and measurable results. Evidence that you have improved activation, sustained usage, retention, time to value, customer outcomes, or another meaningful business metric. Strong customer-discovery skills and the ability to uncover underlying problems rather than accepting a customer’s proposed solution at face value. Sound product judgment and the ability to separate repeatable market signals from isolated requests, personal preferences, and implementation noise. Strong commercial fluency and a practical understanding of how SMBs acquire customers, generate revenue, and evaluate return on investment. Ability to translate ambiguous business problems into structured workflows, product hypotheses, requirements, and testable experiments. Sufficient technical fluency to work effectively with engineers on integrations, APIs, data flows, system behavior, and product tradeoffs. Coding is not required. Hands-on familiarity with modern generative and agentic AI tools.. Strong written and verbal communication skills, high ownership, intellectual honesty, and comfort operating without an established playbook. Residence within practical commuting distance of New York City and willingness to spend substantial time with customers in person. Bachelor’s degree or an equivalent combination of education and relevant professional experience. Compensation The annual base salary for this position will be competitive and commensurate with the candidate’s experience, skills, qualifications, and the scope of the role. This position is also eligible for incentive compensation tied to clearly defined pilot acquisition, activation, sustained usage, and customer-outcome goals, as well as employee benefits. Blue Language Labs is an equal opportunity employer. We evaluate candidates based on ability, experience, judgment, and potential. About Blue Language Labs Blue Language Labs is a U.S.-based, agentic AI startup building technology that helps businesses use AI agents to discover commercial opportunities, coordinate the work required to pursue them, and generate measurable revenue. Our product, MyOS Business, is designed to move SMBs beyond experimenting with AI agents and into practical, sustained adoption. We are launching field pilots across New York City to deliver measurable commercial outcomes, validate repeatable use cases, and build a scalable model for customer growth. #J-18808-Ljbffr Blue Language Labs Inc.