Guest Services Representative

Guest Services Representative (PRN)

Location: Novant Health New Hanover Regional Medical Center

Schedule/Shift: All shift hours between 7:00 AM and 7:00 PM

As a Guest Services Representative, you'll be the first warm, caring presence patients and visitors encounter. You set the tone for a remarkable experience by providing compassionate support, clear communication, and a safe environment.

Why Join Novant Health?

• Impactful Role: Help create a positive, reassuring experience when patients and families need it most
• Supportive Team: Join a mission-driven environment that values service excellence and collaboration
• Growth Opportunity: Build your skills and knowledge of hospital services and resources
• Inclusive Culture: Thrive in a workplace that celebrates diversity and fosters belonging

What You'll Do

• Serve as the initial welcoming presence at the hospital main entrance
• Welcome and assist patients, families, and visitors with professionalism and empathy
• Provide directions and communicate current hospital policies clearly and courteously
• Monitor visitor control and maintain oversight of assigned areas to ensure safety and security
• Respond quickly and effectively to guest concerns, providing immediate service recovery when needed
• Perform clerical and administrative tasks to support hospital operations
• Maintain a strong understanding of hospital services and facility resources to guide guests confidently

What We're Looking For

• Education: High school diploma required.
• Experience: One to two years of customer service experience, preferably in a healthcare setting.
• Licensure/certification/registration: Valid state driver's license at facilities where valet assistance may be needed is required.
• Additional skills required: Presents self in a professional manner and possesses strong customer services skills. Ability to converse with people of diverse backgrounds and all levels of authority. Must be detail-oriented and demonstrate problem solving and critical thinking skills. Ability to function independently with minimal supervision and as part of a team. Must demonstrate flexibility and adaptability to changing priorities in a fast-paced environment. Must possess excellent organizational and time-management skills. Able to use de-escalation techniques to maintain a safe environment. Must be familiar with Microsoft Office and have proficient typing skills.
• Additional skills preferred: Be a current notary public or be willing to become a notary, if needed.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.