Care Coordinator

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Care Coordinator is a highly visible customer service and patient‑focused role. They work directly with the organization’s patient population and their families to authorize, schedule, and ensure completion of patient visits with specialty care. This includes working with insurance representatives and outside vendors, arranging transportation, communicating with physicians, clinicians, and other medical personnel, and any other entities necessary for successful completion of approved referrals. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: Serve as primary point of contact for incoming and outgoing patient referrals. Triage referrals, gather necessary information, ensure timely processing and assignment to appropriate providers. Facilitate communication, collaboration, and coordination of care. Coordinate appointments, referrals, and transitions of care between primary care, specialists, hospitals, and other healthcare settings, ensuring seamless transitions and continuity of care. Schedule patients utilizing coordinated provider list (CPL), make all necessary arrangements related to the appointment, and notify patients of appointment information: date, time, and location. Use web‑based insurance platforms to generate referral authorizations. Effectively communicate physicians/clinicians’ needs or outstanding items to patients. Follow all referrals through to the completed appointment and obtain all documentation related to the appointment, uploading into the organization’s medical record system for physician review prior to PCP follow‑up appointment. Ensure any missed external appointments are rescheduled and communicated to the PCP. Address referral‑related phone calls from patients, providers, etc. Complete and address phone messages in a timely manner. Provide extraordinary customer service to all internal and external customers. Perform other related duties as assigned. PAY RANGE: $17.0 - $24.26 Hourly The posted pay range represents the base hourly rate or base annual full‑time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions. EMPLOYEE BENEFITS Employee benefits details available at We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family‑owned and physician‑led, our unique approach allows us to improve the health and well‑being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities, and so much more, our employees enjoy great work‑life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. #J-18808-Ljbffr