Customer Service Representative

• Answer order line and process customer's orders.
• Update customers on order status in all systems.
• Answer Customer Service line and help resolve all customer's issues.
• Assists with training of temporary staff.
• Assists in warehouse functions such as kitting, packing and giftwrap when needed.
• Opening and processing returns.

• Must be proficient in email and phone etiquette.
• Must possess basic reading, math, and computer/data entry skills.
• Must be able to follow oral and written instructions.
• Must be knowledgeable in conflict resolution skills.

• Employee must be able to stand and walk for extended periods of time.
• This position is based in our distribution center located in Ivy VA.
• Customer Server Representative will be expected to switch between the evening and day shifts as needed during the busy holiday season (mid-October to December 31st).
• Morning shift starts at 8:00 am and second shift works until 9:00 pm
• Weekend hours required during busy season.

• High-school diploma or GED.
• Customer Service experience required.

• 401(k) retirement savings plan + up to a 6% match.
• Fitness club membership discount.
• Discount in the Monticello Caf, gift shop, and Monticello online catalog.
• Employee Assistance Program (EAP) free for employee and dependents.
• Health, Dental and Vision Insurance
• $500 employee referral bonus.

Compensation details: 15-16 Hourly Wage

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