Clinical Sales Liaison - Houston Medical Center (52868)

Job Details Location: Houston Medical Center - Houston, TX 77030 Position Type: Full Time Job Category: Health Care SUMMARY The Clinical Sales Liaison serves as an on-site vital link between healthcare providers, patients, and our organization, ensuring seamless transitions of care by promoting our home medical equipment (HME) and respiratory services. This role involves building strong relationships with referral sources, educating medical professionals on our services, and supporting patients in their transition to home-based care. ESSENTIAL DUTIES AND RESPONSIBILITIES Assist the Sales, Account Receivable Team and Customer Service Team in obtaining patient chart notes and documentation needed to meet insurance plans coverage criteria. Attend PHM Sales Team meetings to remain current on the needs of the team and PHM. Present PHM and self in a professional and ethical manner to enhance trust and professional organizational image within the medical & community at large. Work after hours as needed. Deliver and set up PAP Therapy equipment as needed. Maintain high level of knowledge on all respiratory and other equipment provided by PHM, including troubleshooting, equipment options, insurance coverage guidelines, contract provisions, and PHM process. Act as a “resource” for customers, referral sources and the local community by providing updated & standard information as requested and through periodic in-service education. Effectively follow up & communicate with customers and referral sources as needed to assure quality service and resolution of concerns. Follow all insurance guidelines, company policies and procedures, and regulatory requirements to assure good customer service, maintain accreditation status, regulatory compliance and clear communication of financial and process expectations with customers. Work well within a team setting. Be flexible in daily routine to ensure all referrals and patients receive equipment in a timely manner. QUALIFICATIONS Education and Experience A bachelor’s or associate degree (B.A./B.S.) from an accredited college or university is preferred, along with one to three years of relevant experience and/or training. A combination of education and experience will also be considered. Prior experience and knowledge in home medical equipment and respiratory services is highly desirable. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret instructions furnished in written, oral, diagram, or schedule form, to formulate logical and effective solutions meeting regulatory and organizational standards. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages. Other Skills and Abilities Ability to work effectively with little supervision. Good verbal and written communication skills. Ability to understand and follow organizational policy & procedure. Ability to learn and communicate features and benefits of a variety of products and services. Competence and confidence to present a professional image in meetings with medical professionals. Ability to meet deadlines/established timelines. Detail-oriented and able to work under pressure. Possess good people skills and ability to follow up. Must be organized and detailed. Must be able to assist in resolving customer service issues. Certificates, Licenses, Registrations Valid State Driver’s license & vehicle insurance in residing state. If medical professional, current license in residing state. #J-18808-Ljbffr