Field Service Engineer Founding Team
Full-time
ARES Scientific
Job Description
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
ARES Scientific | Accelerating medical breakthroughs with innovative solutions
Some engineers design systems.
Others install and maintain them. This role does both while helping build an entire service organization from the ground up.
At ARES Scientific , we partner with leading hospitals, universities, and research institutions to design and deploy the laboratory infrastructure that powers modern science. From high-performance cold storage systems and laboratory washers to pathology equipment and automation platforms, we help create the environments where discovery happens. Every installation we complete supports scientists and clinicians working on the next generation of medical breakthroughs. As ARES continues to grow, we are launching a Field Service Department to support the sophisticated systems we install across research and clinical environments. Were looking for a Field Service Engineer who enjoys solving technical problems in the real world someone who thrives in the field, works well with their hands, and wants to help build the standards and systems of a new service organization. This is not a ticket-driven service role. This is a builder role . The Team Youll Join
While ARES Scientific is launching a new Field Service Department, you wont be starting from scratch. Youll work alongside a senior Service Technician who has been with the organization for over 15 years as well as a Director of CX who has been leading technical installations for the same amount of time , bringing deep experience with laboratory environments, equipment logistics, and customer relationships. Together, youll combine institutional knowledge with new engineering capabilities to help build a modern service organization that supports leading research and clinical facilities around the world. What Youll Do
Lead Equipment Installations
- Lead installations of Optimice systems and laboratory infrastructure
- Perform mechanical assembly, system alignment, and installation verification
- Coordinate installation logistics with customer facilities teams
- Conduct system commissioning and client walkthroughs
- Perform site evaluations and layout verification
- Review facility drawings and installation plans
- Coordinate with contractors, facilities teams, and project managers
- Provide post-installation training and operational walkthroughs
- Support clients during equipment startup and integration
- Ensure installations meet ARES quality and safety standards
- Contribute to developing ARES Scientifics service capabilities
- Help establish service standards, documentation, and installation protocols
- Support expansion into servicing:
- Mopec pathology equipment
- Steelco washers and sterilization equipment
- Visron automation systems
- Travel to customer sites for installations and service visits
- Maintain installation tools and service equipment
- Document installations and provide technical feedback to internal teams
Required
- Bachelors degree in Mechanical Engineering, Biomedical Engineering, Electrical Engineering, or a related technical field (or equivalent experience)
- 3+ years of experience in field service, equipment installation, or technical engineering roles
- Strong mechanical aptitude and hands-on technical skills
- Ability to read technical drawings, layouts, and installation plans
- Strong problem-solving and troubleshooting ability
- Excellent communication and client-facing skills
Experience working with:
- Laboratory or medical equipment installations
- Sterilization equipment or washers
- Laboratory automation systems
- Pathology equipment
- Biomedical or research environments
- Hospital or university laboratory facilities
- Travel required for installations and service work
- Estimated 3060% travel , depending on project load
- Help build ARES Scientifics service organization from the ground up
- Work directly with top hospitals, universities, and research institutions
- Install advanced laboratory and medical equipment
- Combine hands-on engineering with real-world problem solving
- Opportunity to grow into Senior Field Service Engineer, Regional Service Lead, or Service Manager
ARES Scientific provides innovative laboratory infrastructure solutions that support cutting-edge medical research and clinical work. Our systems are used by leading institutions around the world to improve laboratory performance, reliability, and efficiency. By helping laboratories operate at their best, we play a small but important role in accelerating the scientific discoveries that improve human health. If youre energized by solving real-world engineering challenges and helping build something meaningful, wed love to hear from you.
The First 12 Months in This Role
First 90 Days
- Learn ARES Scientifics equipment portfolio and installation procedures
- Support installations and begin participating in field deployments
- Work closely with the senior service technician to understand operational workflows
- Assist with site assessments and installation preparation
- Begin leading Optimice rack installations
- Conduct client walkthroughs and operational training
- Support installation planning and project coordination
- Help improve installation procedures and documentation
- Become a primary technical lead for installations
- Help expand ARES service capabilities across additional equipment platforms
- Contribute to building the foundation of ARES Scientifics service department
No two days look exactly the same, but a typical week might include: Monday Installation Planning
- Review project layouts and site drawings for an upcoming laboratory installation
- Coordinate logistics with the customers facilities team
- Prepare installation tools, equipment, and materials
- Travel to a hospital or research facility
- Lead the installation of an Optimice storage system or laboratory infrastructure
- Perform mechanical assembly, alignment, and system verification
- Work directly with lab managers, facilities teams, and contractors
- Complete system checks and commissioning
- Conduct a client walkthrough and operational training
- Ensure the system is fully operational and ready for laboratory use
- Document installation insights and improvements
- Help refine ARES installation procedures and service protocols
- Coordinate upcoming installations and future service opportunities
Base Salary - $80k - $120k
Annual Performance Bonus 5 10% of salary
o Service revenue growth
o Customer satisfaction
o Installation efficiency
Travel Compensation
o Hotels Marriott properties paid by the company. Points held by the employee.
o Flights Company paid. Points held by the employee.
o Mileage IRS Rate (~0.67 mile)
Tools and Equipment Package
o $4k - $8k budget
Sales Finders Fee Variable
o Finders Fee for sales assistance on site.
Health Insurance
o HSA insurance plan. 70% covered by employer for employee portion. 50% paid for spouse and dependent
Retirement
o Safe Harbor 401k match offered
Disability
o Short and long-term paid by the company
Retention Bonus
o Founding Service team members receive a $10k retention bonus after 3-years.
Flexible work from home options available.
Vacancy posted more than 2 months ago
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