PT PM Manager On Duty - DoubleTree Durango

Exceptional Hospitality Starts with You Picture yourself creating moments that brighten someones day and leave a lasting impression. As a Manager on Duty, youre more than a leader, youre the heart of the guest experience. Through your warmth, care, and attention to detail, you help create a welcoming atmosphere where guests feel valued from the moment they arrive. Every shift is an opportunity to inspire your team, build meaningful connections, and deliver the genuine hospitality that turns a stay into a memorable experience. Bring your dedication, strong work ethic, and positive attitude to a team that values your contributions. Were looking for someone who takes pride in their work and enjoys making a difference each day. This role is for Thursdays, from 3 PM - 11 PM, and may include holidays, with pay ranging from $19.00 to $22.00 per hour, based on experience. Here's what you'll do during a typical day: - Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance - Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner - Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods - Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly - Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions - Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed - Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment |What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. Join an Award-Winning Workplace Culture At Hilton, we dont just deliver exceptional experiences for our guestswe build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, weve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the Worlds Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands,and a company-wide commitment to providing the best stay for every guest, were setting new standards for the future of travel. Whether youre starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careerand help us make every stay a little more magical. Curious about life at Hilton? Explore ourCareers Blogto see why were more than a great place to staywere a great place to work. How We'll Help You Thrive At Hilton, the hospitality were known for doesnt end with our guests. We proudly invest in our Team Members wellbeing, supporting you through all of lifes moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*: Incredible travel perks Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program Own a piece of Hilton Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future Paid parental leave Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents Personalized caregiving support Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones Crisis concierge In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care Mental health resources Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP) Generous paid time off (PTO) Recharge, relax, and take time for what matters most Health & welfare benefits From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered Financial security for your future Our retirement plans make it easier to save for whats next *Benefits availability may vary depending on Team Members location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.|EOE, including disability/vets