Amazon Connect Developer

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Amazon Connect Developer
Baltimore, Maryland

Position Overview
We are seeking a Senior Amazon Connect Developer with strong
experience designing, developing, integrating, and supporting
enterprise contact-center solutions using Amazon Connect and
AWS cloud services.
The successful candidate will have hands-on experience with
Amazon Connect, IVR, ACD, call routing, skill-based routing,
messaging, conversational technologies, AWS Lambda, Amazon
Lex, Kinesis, DynamoDB, EventBridge, and other AWS services.
This role is expected to be onsite 5 days a week.
Interview: In-person interview required
Key Responsibilities

 Design, develop, configure, and support Amazon Connect
contact-center solutions.
 Develop and maintain call flows, contact flows, IVR
solutions, routing strategies, and customer interaction
workflows.
 Design and implement Automatic Call Distribution (ACD)
functionality.
 Implement skill-based routing and advanced call-routing
strategies.
 Develop and support live-chat and messaging
capabilities.

 Translate business and technical requirements into
Amazon Connect solutions.
 Conduct requirements-gathering sessions with business
and technical stakeholders.
 Review, analyze, and document contact-center
requirements and workflows.
 Develop process-flow diagrams and technical
documentation for contact-center solutions.
 Integrate Amazon Connect with other AWS services and
enterprise applications.
 Develop serverless components using AWS Lambda with
Node.js, Python, and/or Java.
 Develop conversational solutions using Amazon Lex and
related natural-language processing capabilities.
 Implement data streaming and analytics solutions using
Amazon Kinesis Streams.
 Work with AWS Glue for data processing and integration.
 Configure and support AWS VPC-based solutions.
 Develop event-driven integrations using Amazon SNS and
Amazon EventBridge.
 Work with AWS AppSync for application and API
integrations.
 Support data delivery and streaming using Amazon
Kinesis Data Firehose.
 Work with DynamoDB and DynamoDB Streams for
application data and event processing.
 Utilize AWS services such as Service Catalog and Kinesis
Data Analytics as required.

Required Qualifications

 Bachelors degree in Computer Science, Mathematics,
Engineering, or a related field.

 7+ years of experience working with large-scale
enterprise frameworks and application environments.
 7+ years of experience with AWS Cloud technologies.
 3+ years of hands-on experience with Amazon Connect.
 3+ years of development experience using Node.js,
Python, and/or Java.
 3+ years of experience with call-routing and messaging
technologies.
 Hands-on experience with IVR and ACD solutions.
 Experience with skill-based routing.
 Experience developing or supporting live-chat solutions.
 Experience with AWS Lambda.
 Experience with Amazon Lex and conversational bot/NLP
technologies.
 Experience with Amazon Kinesis Streams.
 Experience with AWS Glue.
 Experience with AWS VPC.
 Experience with Amazon SNS and EventBridge.
 Experience with Amazon AppSync.
 Experience with Amazon Kinesis Data Firehose.
 Experience with DynamoDB and DynamoDB Streams.
 Strong requirements-gathering, documentation, and
process-flow development skills.
 Strong written and verbal communication skills.
 Ability to work effectively with technical teams and
business stakeholders.

Preferred Qualifications

 Experience supporting large-scale enterprise or
government environments.
 Experience supporting enterprise contact-center
transformation initiatives.

 Experience with change management and business
process transformation.
 Experience with testing and validation of contact-center
solutions.
 Experience designing highly available and scalable AWS
solutions.
 Experience working in fast-paced enterprise
environments.
 Experience with additional AWS serverless, integration,
analytics, and messaging services.

Why Join 

 Be part of a mission-driven, women-owned consulting
firm with a reputation for excellence.
 Work on high-impact projects across federal and
commercial clients.
 Collaborate in an inclusive, growth-oriented culture where
innovation is valued.
 Access career development programs, mentorship, and
learning opportunities.
 Enjoy a comprehensive benefits package, flexible work
options, and a focus on work-life balance.

EOE