Customer Retail Specialist

Job Description

Job Description

Alpine Home Medical embarked on its journey in 1997, fueled by a commitment to making a positive impact on the lives of our customers. Over the course of 27 years, our unwavering care for people and dedication to finding optimal solutions have shaped the essence of Alpine's mission. Our company operates 11 stores from Idaho Falls Idaho to St. George Utah.

Alpine has tirelessly forged partnerships with a myriad of insurance providers, ensuring that our customers receive top-notch care at the most affordable prices. Upholding high moral values and ethical standards within our industry, Alpine has earned a reputation for integrity and reliability. As we continue to grow and evolve, Alpine Home Medical remains steadfast in its commitment to compassionate care and innovative solutions for a better quality of life.

What is a Customer Retail Specialist?

In this role, you will be the face of our company, assisting, educating, and providing solutions to our in-store customers while exemplifying superior customer service standards. You will assess and identify customer needs, efficiently handling all tasks related to our point-of-sale process. We take pride in improving our customers' lives by offering the best service available. If this excites you, we would love to have you join the Alpine Home Medical team.

Ideal candidates will have an energetic, friendly, and positive attitude. We seek individuals who believe in doing the right thing, aim to make a lasting impact, strive for continuous improvement, and are unafraid of growth.

This is a part-time hourly position with commission pay.

Job Essentials:

• Welcome and assist all walk-in customers, ensuring an exceptional customer experience by prioritizing their needs.
• Creating and fostering customer relationships to build trust and appropriate expectations, assisting with customer questions on medical billing and/or disputes.
• Recommend products to customers that best meet their medical needs and closing sales.
• Answering incoming phone calls with an attentive, patient, and friendly demeanor.
• Efficiently updates and verifies patient demographics, insurance, and contact information.
• Regular, dependable attendance and punctuality.
• Perform other duties as deemed appropriate by management.

Minimum Qualifications:

• One year of face-to-face retail customer support experience.
• Great customer service skills, with the ability to quickly identify customer needs and provide effective solutions.
• Ability to learn about the products and accessories the company carries and be able to educate and recommend products to customers to drive sales.
• A polite, positive, and cooperative attitude, and willingness to be part of a team.
• Computer literacy and the ability to handle different software and programs.
• Superior communication skills, both verbal and written.
• Attention to detail is a must.
• The ability to handle several tasks with interruptions.
• A High School Diploma or a G.E.D.

Preferred Qualifications:

• Two to three years of face-to-face retail customer support experience.
• Problem-solving ability, analytical skills, self-motivation and able to work well in an office environment.
• Previous DME experience is a plus.
• Bilingual (English/Spanish) - is a plus.

Physical Requirements:

• Interact with others requiring the employee to communicate information.
• Operate computers, and other office equipment requiring dexterity in fingers and hands for data entry and input tasks.
• See and read computer monitors and documents.
• Sit or stand for long periods of time to perform work on a computer, telephone, or other equipment.
• Reaching, crouching, kneeling, and stooping
• Frequently lift/move up to 65lbs

We enjoy a business casual dress code, as well as a team-oriented culture and a friendly environment that encourages growth, learning, and collaboration.