Courtesy Clerk

Additional Considerations (if any): Daytime Shifts At Hy‑Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description Job Title: Courtesy Clerk Department: Grocery FLSA: Non-Exempt General Function: Provides prompt, efficient and friendly customer service, packages purchases, and assists customers with delivery to their mode of transportation. Core Competencies: Partnerships, Growth mindset, Results oriented, Customer focused, Professionalism Reporting Relations: Accountable to & reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, Service Managers. Positions that report to you: None Primary Duties and Responsibilities Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks to enhance the shopping experience. Answers the telephone promptly and provides friendly, helpful service to customers who call. Works with co‑workers as a team to ensure customer satisfaction and a pleasant work environment. Packages purchases, cleans registers, restrooms, break room, backroom, sweeps and mops the floor, and tends to supply needs. Assists customer in transporting purchases to their mode of transportation. Helps train new courtesy clerks. Checks prices on products, pulls product forward on shelf, brings carts from parking lot and cart corral, cleans redemption area and empties recycle bins where applicable. Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room. Maintains supplies on front end (paper/plastic sacks, receipt paper, etc.) and adheres to company policies and individual store guidelines. Secondary Duties and Responsibilities Assists in all departments as requested (within wage and hour guidelines). Delivers product to customers (within wage and hour guidelines). Shovels, salts, and sands walkways. Assists in other areas of store as needed. Performs other job related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics Ability to carry out detailed but uninvolved written or verbal instructions and deal with a few concrete variables. Basic math skills: simple addition and subtraction, counting and recording. Ability to understand and follow verbal or demonstrated instructions; writes identifying information, requests supplies orally or in writing, and interacts with people. Education and Experience No education or experience requirements. Physical Requirements Must be physically able to exert up to 50 pounds of force occasionally; up to 20 pounds frequently; and up to 10 pounds constantly. Required activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents. Equipment Used to Perform Job Tomra (bottle machines), window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two wheeler, pallet jack, box cutter (within wage and hour guidelines). Contacts Has daily contact with the general public and occasional contact with suppliers/vendors. Employment is contingent upon the successful completion of a pre‑employment drug screen. #J-18808-Ljbffr