Customer Service
Hired by Matrix
Customer Service Representative Are you ready to build your career by joining an international fire and alarm protection company? If so, our client is hiring a Customer Service Representative. Position Type: Contract Remote (Need to be from AL, FL, GA, IN, KY, MS, OH, and TX) Required: Call center experience required. Excellent communication skills. Intermediate knowledge of computer applications. Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle. Responsibilities: Required to provide own equipment for this role. Training is conducted with cameras on, so a webcam is required during the first 2 weeks. Must demonstrate they can maintain a productive, interruption-free remote work environment. Must have: Internet Service (cannot connect via WIFI) Modem connection Must be hardwired to computer via ethernet cable. Core i3 with 8GB of RAM or higher Minimum of 30mbps upload and 30mbps download. Run internet speed test at Minimum of Windows 10 on computer Home computer, monitor and headset that will allow agent to answer calls. Must allow required software to be uploaded to their computer and have USB headset that is CxOne/NICE compatible for incoming customer interactions.
Vacancy posted 1 day ago
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