Medical Administrative Assistant

Medical Administrative Assistant (10-Month Position)State Role Title: Administrative and Office Specialist IIPosition Type: Full-time Staff (Classified)Position Status: Full-TimeFLSA Status: Non-Exempt: Eligible for OvertimeCollege/Division: Health and WellbeingDepartment: 300016 - Student Health ServPay Band: 2Pay Range: $32,000 - $34,434Is this a JMU only position? NoIs this a grant-funded position? NoIs this a Conflict of Interest designated position? NoBeginning Review Date: 09/15/2026About JMU:At James Madison University (JMU), we're more than just a publicly funded institution — we're a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.Why Work at JMU?We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.Discover what makes JMU a great place to work: bit.ly/JMUEmploymentGeneral Information:The JMU Health Center is seeking new members for our team. This position is for a Medical Administrative Assistant. The MAA is a front desk position responsible for checking patients in and out, addressing students concerns, answering phone calls, etc. The University Health Center provides a comprehensive array of health care services and health education programs to JMU students. Included in our health care services are several medical clinics, a pharmacy, a medical laboratory, and other programs that provide services for more than 30,000 patient encounters a year. UHC practices evidence-based medicine in a confidential, inclusive environment.Duties and Responsibilities:Provides exceptional customer service to students who present at UHC for appointments.Ensures that students are in the correct location for their appointment and assists with check-in process.Assists with daily financial reporting when Medical Office Coordinator is out of the office.Provides assistance to Health Information Coordinator to enter information into student health records, including immunization information, insurance cards, etc.Provides exceptional customer service to students who call UHC for appointments/assistance.Answers questions as appropriate, schedules student appointments when necessary, and forwards calls to the correct employee as needed.Provides exceptional customer service to complete financial transactions to close out student appointments.Complies with JMU Investment and Card Services policies and procedures to accurately maintain and process card payments.Assists students with referral appointment requests when necessary.Qualifications:Required:Customer service orientedAbility to interact effectively and in a supportive manner with people of all backgroundsMaintain confidentiality at all timesExperience dealing with and completing financial transactions in an accurate and efficient mannerAbility to work well under pressure and adapt to changeGeneral computer knowledge as well as Microsoft OfficeOutstanding verbal and written communication skillsTeam playerAbility to multi-taskAdditional considerations:Medical office receptionist experienceEHR (Electronic Health Record) experienceAdditional Posting Information:Conditions of Employment:Employment is contingent upon the successful completion of a criminal background check. E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.EEO Statement:James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status. We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality. Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: View phone number on click.appcast.io.Reasonable Accommodation:If you are an individual with a disability and need assistance searching or applying for jobs please contact us at View phone number on click.appcast.io or View email address on click.appcast.io. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.