Customer Care Agent FT

Job Title: Customer Care Agent Department: Web Reports To: Web Admin Manager Pay Range: $17.25 - $18.00 / hour THIS POSITION IS IN-OFFICE AT OUR HOME OFFICE IN LYNNWOOD, WA

POSITION PURPOSE

Plays a vital role in the communications between Zumiez customers via phone, e-mail, and other forms of communications. Customer Care Rep.'s are the voice of Zumiez to our customers and the voice of our customers to Zumiez.

JOB DUTIES & RESPONSIBILITIES

Answers/returns phone calls and emails (in all applicable languages to the agent) to assist our customers with questions including shipment, product details, returns, web questions, etc. Reviewing orders for accuracy, details, and potential fraud Manages exceptions to orders (backorders, international orders, potential fraudulent orders, etc.) Upsell products and services when applicable Identify, research, and resolve customer issues Follow-up on customer inquiries not immediately resolved Transfer customer calls to appropriate staff if needed Other duties as assigned to assist in department initiatives

PHYSICAL DEMANDS & WORK ENVIRONMENT

Must be able to sit and be on the computer for extended periods of time Must be able to speak, read, write, and communicate

BENEFITS

Medical, Dental, Vision enrollment Paid Time Off Paid Parental Leave Life Insurance Stock Purchase Program 401k Enrollment Product Discount Competitive wages. Pay will vary based on variables such as experience and skills. Job Title: Customer Care Agent Department: Web Reports To: Web Admin Manager Pay Range: $17.25 - $18.00 / hour THIS POSITION IS IN-OFFICE AT OUR HOME OFFICE IN LYNNWOOD, WA

POSITION PURPOSE

Plays a vital role in the communications between Zumiez customers via phone, e-mail, and other forms of communications. Customer Care Rep.'s are the voice of Zumiez to our customers and the voice of our customers to Zumiez.

JOB DUTIES & RESPONSIBILITIES

Answers/returns phone calls and emails (in all applicable languages to the agent) to assist our customers with questions including shipment, product details, returns, web questions, etc. Reviewing orders for accuracy, details, and potential fraud Manages exceptions to orders (backorders, international orders, potential fraudulent orders, etc.) Upsell products and services when applicable Identify, research, and resolve customer issues Follow-up on customer inquiries not immediately resolved Transfer customer calls to appropriate staff if needed Other duties as assigned to assist in department initiatives

PHYSICAL DEMANDS & WORK ENVIRONMENT

Must be able to sit and be on the computer for extended periods of time Must be able to speak, read, write, and communicate

BENEFITS

Medical, Dental, Vision enrollment Paid Time Off Paid Parental Leave Life Insurance Stock Purchase Program 401k Enrollment Product Discount Competitive wages. Pay will vary based on variables such as experience and skills. #J-18808-Ljbffr zumiezhomeoffice