Cafe Key Holder / Shift Lead

Job Description

Job Description

Cafe Key Holder / Shift Lead

OFC Creations The Old Farm Café – Rochester, NY (Onsite)

Part-Time | Non-Exempt | $16.50/hour + Tip Pool

Schedule includes weekdays, evenings, weekends, and event shifts.​​

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A Key Holder / Shift Lead primary responsibilities include customer service; quality assurance; providing customer support in escalated situations, work and safety issues; acting as a designated key-holder to open, close, and access the café; and supporting the Café General Manager with workflow, customer-facing operations, and other day-to-day tasks as necessary.

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General Responsibilities:

• Key Holder / Shift Lead is expected to be highly involved with the day-to-day operations and interactions with customers and staff.
• A large portion of this job is to work hands on with food and meal preparations as well as hand crafted beverages
• Ensuring café policies and protocols set with the General Manager and Operations Manager are followed for all employees
• Execute internal special events for off hours
• Review success of current menu, requests, and seasonal offerings
• Train café-based staff on drink preparation, food preparation, proper use of coffee/cooking equipment, cleaning, and customer service expectations
• Executing and ensuring employees complete closing cleaning procedures, as well as during-shift cleaning duties
• Nurture friendly relationships with guests to increase loyalty and boost reputation
• Additional responsibilities added upon role development and expansion

Requirements:

• Work experience in restaurants and/or management experience
• Availability to work regular operating hours and weekend evening special events as needed
• Excellent communication skills with the ability to work on a team
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to take initiative while solving problems
• Ability to be a team player while working with colleagues.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and, at times, stressful environment.
• High school diploma or equivalent.
• Valid driver’s license with reliable transportation.
• Background check completed before job offer finalized.
• Applicants must be legally authorized to work in the US

Compensation and Benefits:

• Compensation is $16.50 per hour plus participation in tip pool
• Paid sick time
• Employee discount on cafe purchases

Equal Opportunity Statement
OFC Creations is an equal opportunity employers. Employment decisions are made without regard to legally protected characteristics. Reasonable accommodations are available throughout the application and employment process.