Commercial Operations Manager

Commercial Operations Manager

Volt is immediately hiring a Commercial Operations Manager in Rio Rancho NM.

As a Commercial Operations Manager you will:

• Manage contract updates, amendments, terminations, term sheets, and customer, representative, and supplier agreements
• Develop, document, train, and oversee sales and business development processes and protocols
• Administer onboarding and offboarding activities for sales managers, representatives, distributors, and business partners
• Manage RFQ and bid responses, tracking, and reporting
• Support customer and partner visits and coordinate follow-up actions
• Maintain CRM, ERP, customer, product, agreement, and campaign databases
• Serve as the subject matter expert for ERP systems supporting Sales, Business Development, and Marketing functions
• Analyze data and create reports to support management decision-making
• Oversee customer surveys, dashboards, KPI reporting, and program reviews
• Coordinate administrative support activities for account managers and sales teams
• Support sales leadership with order management, invoicing, customer escalations, and special transactions
• Administer customer rewards and retention programs
• Coordinate pricing lists, revision control, marketing collateral, technical documentation, customer approvals, and specifications
• Identify growth opportunities within existing customer accounts and support account expansion strategies
• Analyze CRM, ERP, transaction history, repair activity, quotes, and operational data to uncover revenue opportunities
• Lead revenue recovery and account penetration initiatives
• Monitor customer purchasing trends and competitive activity
• Maintain opportunity tracking systems, KPI dashboards, and sales performance reports
• Coordinate cross-functional efforts with Sales, Customer Support, Engineering, Operations, and Finance teams

This is a full-time position. Monday through Friday, 7:00 AM – 3:30 PM.

Commercial Operations Manager candidates must meet the following requirements:

• Bachelor's degree in Business Administration, Marketing, Aviation Management, Engineering, or related field preferred
• Minimum 5 years of experience in commercial operations, sales operations, business development, customer support, or a related field
• Strong knowledge of CRM, ERP, quoting, sales operations, and customer relationship management systems
• Excellent analytical, business intelligence, and reporting skills
• Experience creating and managing KPIs, dashboards, sales metrics, and performance reports
• Strong project management and organizational skills
• Excellent written, verbal, presentation, and interpersonal communication skills
• Ability to lead cross-functional initiatives and collaborate with multiple departments
• Advanced proficiency with Microsoft Excel, PowerPoint, Word, and Outlook
• Strong problem-solving, process improvement, and decision-making abilities
• Ability to work independently, maintain confidentiality, and exercise sound judgment
• Aerospace, aviation aftermarket, MRO, or other highly regulated B2B industry experience preferred
• Must successfully complete all pre-employment screenings and background checks

Pay for this position is $26.44-$31.25/hr

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.