Human Resources Technician (Benefits)

Salary : $77,168.00 - $108,680.00 Annually
Location : CITY HALL 14177 Frederick Street, Moreno Valley, CA
Job Type: Non-Exempt Confidential
Job Number: 2025-00147
Department: Human Resources
Division: Benefits
Opening Date: 06/04/2026
Closing Date: 7/4/2026 5:00 PM Pacific
FLSA: Non-Exempt


Description
Support Benefits. Promote Wellness. Serve Employees.

Join a dedicated team focused on excellence in public service.
Apply today to be our next Human Resources Technician!

Status: Full Time

Schedule: Flexible schedule; Placement on a 5/8, 9/80, or 4/10 work schedule.


First review of applications will occur on Thursday, June 18, 2026.

A 2% base salary increase is scheduled to become effective with the first full pay period that begins after July 1, 2026

THE OPPORTUNITY
The City of Moreno Valley is seeking a customer-focused, detail-oriented, and collaborative Human Resources Technician to join our Benefits Team. This position plays an important role in supporting the administration of employee benefits, leave programs, wellness initiatives, and employee outreach efforts.

Under general supervision, the Human Resources Technician performs a variety of technical and administrative duties related to employee benefits and leave administration, including assisting employees with benefit enrollments and changes, processing benefit transactions, maintaining and creating employee records, supporting open enrollment activities, coordinating wellness initiatives, and providing exceptional customer service to employees and retirees.

The Human Resources Technician serves as a key point of contact for employees seeking information regarding health, dental, vision, life insurance, retirement, and leave benefits. This position works closely with the Human Resources Analyst and Senior Human Resources Analyst to ensure benefits programs are administered accurately, efficiently, and in compliance with applicable policies and regulations.

The ideal candidate will thrive in a fast-paced environment and possess strong organizational skills, exceptional attention to detail, and a commitment to accuracy. They will maintain confidentiality, effectively manage competing priorities, and demonstrate a dedication to providing outstanding customer service while supporting the City's mission and workforce.

JOB DESCRIPTION
Click h ere to access the complete classification description, including the experience, education, and physical and mental requirements for this job

IDEAL CANDIDATE
The ideal candidate is a motivated and detail-oriented human resources professional with experience supporting employee benefits, leave administration, payroll coding, and other human resources programs. They possess strong customer service skills and enjoy helping employees navigate benefits and leave-related questions.

This individual is highly organized, dependable, and comfortable managing multiple priorities while maintaining a high degree of accuracy. They have experience working with databases, HRIS systems, spreadsheets, and electronic records, and are proficient in handling administrative processes and documentation.

The successful candidate is approachable, professional, and effective at communicating information clearly and courteously. They are comfortable interacting with employees at all levels of the organization and have the ability to explain benefits and leave processes in a clear and customer-friendly manner.

The ideal candidate demonstrates sound judgment, discretion, and a strong commitment to confidentiality when handling sensitive employee information. They are proactive, adaptable, and eager to learn while contributing to a collaborative team environment. Experience supporting public sector employee benefits programs, CalPERS health or retirement benefits, leave administration, wellness programs, or open enrollment activities is highly desirable.


MINIMUM AND DESIRABLE QUALIFICATIONS
A typical way of obtaining the knowledge, skills and abilities outlined above is graduation from high school or a G.E.D. equivalent; and five years of increasingly responsible office administrative experience that provide familiarity with recruiting, interviewing and other human resource management practices; or an equivalent combination of training and experience.

THE CITY
Moreno Valley was incorporated in 1984 as a General Law City, merging the communities of Moreno, Sunnymead, and Edgemont. The City operates under a Council-Manager form of government. The City Council is comprised of an elected Mayor and four Council Members elected by district. The City has a committed customer-service oriented workforce comprised of more than 550 employees who provide a wide-range of municipal services including Public Works, Economic Development, Community Development, Parks and Community Services, Financial and Management Services and Library services. The City contracts with Riverside County for Police and Fire services.


ABOUT THE HUMAN RESOURCES DEPARTMENT
The Human Resources Department plays a vital role in supporting the City's mission by fostering a high-performance, service-oriented work environment. The department is responsible for a wide range of human resource functions, including recruitment and selection, employee and labor relations, classification and compensation, benefits administration, risk management, workers' compensation, employee training and development, and building, nurturing, and maintaining the workforce of the future.
THE SELECTION PROCESS
Applicants possessing the MOST DESIRABLE qualifications at each level, based on a screening of required application materials, including the completed Supplemental Questionnaire, will be invited to continue in the selection process. The City of Moreno Valley prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people.

Recruitment Process: Human Resources (HR) reviews all application materials to determine whether candidates meet the established minimum and preferred qualifications after the position closes. Those who qualify will be advanced to the next stage of the recruitment process. All applicants will receive email notifications regarding their status.

Application Screening
Applications and supplemental materials will be reviewed to identify candidates whose qualifications best align with the position's essential requirements. Only those applicants who meet the criteria outlined in the job bulletin will advance to the next phase of the selection process.

Video Appraisal Interview
Applicants may complete a self-guided video interview by recording responses to a series of structured questions. These questions are designed to assess each candidate's qualifications and suitability for the position. There is no live interviewer or proctor; candidates will record their answers independently and submit the videos for evaluation.

Technical Interview:
Selected applicants will be invited to participate in a structured technical interview designed to evaluate job-related knowledge, problem-solving abilities, and proficiency in key competencies required for the position. Candidates will respond to a series of standardized questions, and their performance will be assessed using predetermined evaluation criteria to ensure a fair and consistent appraisal process.

Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.

Eligible List: Once the appraisal is complete, HR will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

DISCLAIMERS
The City of Moreno Valley is an Equal Employment Opportunity Employer. The City of Moreno Valley prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people. As part of this commitment, the City of Moreno Valley will ensure that persons with disabilities are provided reasonable accommodations.


If reasonable accommodations are needed to participate in the interview process, please contact Human Resources at View email address on click.appcast.io or View phone number on click.appcast.io.
BENEFITS: For an overview of the City of Moreno Valley's excellent benefit offerings, please click the following link:


SELECTION PROCESS: Following an administrative review of each application, only the most qualified applicants will be invited to an oral interview and/or testing. The successful candidate will be required to pass a medical examination, and to submit original documentation to establish both work authorization and identity (per the Immigration Reform and Control Act of 1986). Criminal background investigations will be conducted, and, in accordance with our Drug Free Workplace Policy, a Drug Screening Test will be required.


The City of Moreno Valley is an EQUAL OPPORTUNITY EMPLOYER. For further information regarding this position, contact the Human Resources Department at View phone number on click.appcast.io.

The provisions of this job announcement do not constitute an expressed or implied contract.
01


This supplemental questionnaire is used to further evaluate your experience and education to determine your eligibility for this position. Responses should be complete and specific, describing work you have actually performed, the level and purpose of the work performed and how often. To be considered for this position, the experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History/Experience section of your Employment Application. A resume will not be considered in determining your qualifications. A response of "see resume" or "see application" for any of the supplemental questions will result in the questions not being scored. Please check Yes/No if you understand the above requirement.

• Yes
• No

02


Please Indicate the highest level of education you have completed.

• Less than High School Diploma or GED
• High School Diploma or GED
• Some college coursework completed (less than 59 semester units or less than 89 quarter units)
• Associate's Degree (at least 60 semester units or 90 quarter units)
• Bachelor's Degree (at least 120 semester units or 180 quarter units)
• Master's Degree or higher

03


Do you possess experience working in a municipal and /or governmental environment?

• Yes
• No

04


If you answered "Yes" to the question above, please provide the name of the government agency where you gained your experience. ("See Resume" is not a valid response, if you do not have this experience, put N/A)
05


Please indicate the amount of progressively responsible Human Resources experience you possess.

• None
• Less than five (5) years
• Five (5) - seven (7) years
• Eight (8) years or more

06


Please check the areas of benefits and leave administration in which you have experience. (Select all that apply.)

• Benefits enrollments and changes
• Open enrollment support
• Qualifying Life Event (QLE) processing
• Benefits recordkeeping and file maintenance
• Leave administration support
• FMLA/CFRA tracking
• CalPERS health benefits administration
• Personnel Action Processing

07


Please indicate your level of experience supporting employee benefits programs, including medical, dental, vision, life insurance, and voluntary benefits.

• No experience
• Limited experience providing administrative support for employee benefits
• Moderate experience processing benefits transactions and assisting employees with benefits-related questions
• Extensive experience supporting employee benefits administration in a public sector or similar environment

08


Which benefit carriers or providers have you worked with? (Select all that apply.)

• Kaiser Permanente
• Blue Shield
• Anthem Blue Cross
• Delta Dental
• VSP
• The Standard
• Colonial Life
• CalPERS
• Other
• None of the above

09


Have you processed employee benefit enrollments, changes, or terminations using an HRIS, benefits administration system, or payroll system?

• Yes
• No

10


Which HRIS, payroll, or benefits administration systems have you used? (Select all that apply.)

• NEOGOV
• Workday
• UKG
• PeopleSoft/Oracle
• Benefit focus
• BSWIFT
• Tyler Technologies (New World/MUNIS)
• CalPERS (myCalPERS)
• Other
• None of the above

11


Please indicate your level of experience performing work that required a high degree of accuracy and attention to detail.

• No experience in detail-oriented administrative work
• Limited experience performing detail-oriented work
• Moderate experience reviewing, processing, and maintaining records with a high degree of accuracy
• Extensive experience performing complex administrative or HR-related work where accuracy and attention to detail were critical

12


Please summarize your experience as it relates to this position, including any experience with employee benefits, leave administration, customer service, records management, HRIS systems, data entry, personnel action processing, and maintaining confidential information.If you do not have this type of experience, please type "N/A."
Required Question