System Administrator

System Administrator

The System Administrator provides onsite and remote client computing services and support to the Dominican University community. Working within a team structure, the Administrator provides a range of technical services, including basic to advanced troubleshooting for local and hosted applications, client computing support cases, image/software support, enterprise desktop support, and mobile device management building a working relationship and communication foundation with the Dominican community. The Administrator also assists with managing security privileges across a suite of University systems and applications.

Duties/Responsibilities:

• Design, implement, and maintain Microsoft Intune (MDM/MAM) architecture and device lifecycle management strategies.
• Manage device enrollment (Windows Autopilot, BYOD, Hybrid Join, Entra Join), configuration profiles, compliance policies, and security baselines.
• Configure and maintain endpoint security policies, including Microsoft Defender for Endpoint integration.
• Manage application packaging and deployment (Win32, MSI, macOS PKG) and Windows Update for Business update rings.
• Provide tier 2 and tier 3 endpoint and desktop support, including deployments and complex case resolution.
• Administer Microsoft 365 services including Teams, OneDrive, Cloud App Security, Azure AD (Entra ID), and Intune.
• Support JAMF management for Apple devices, including integration and systems maintenance.
• Ensure installation, updates, and availability of onsite and SaaS applications.
• Develop technical documentation and training materials for faculty, staff, and students.
• Participate in IT planning, policy development, and governance initiatives.
• Maintain SLA accountability through proactive case management and user outreach.
• Represent the division at departmental, campus, or external meetings as requested by the CIO.
• Participate in occasional after-hours support, upgrades, and emergency response scenarios.
• Engage in university service and community-building initiatives.
• Perform other duties as assigned.

Required Qualifications:

• Associate's degree.
• Minimum of one (2) years' experience with IT systems and security management.
• Demonstrated understanding of the importance of protecting sensitive and private data;
• Strong commitment to customer support, leadership and communication.

Preferred Qualifications:

• Bachelor's degree.
• Experience in a higher education environment.
• Experience with Azure AD, JAMF, Microsoft SCCM, Microsoft Teams Calling, and Microsoft Intune/Microsoft Endpoint Manager.
• Microsoft certifications such as Endpoint Administrator Associate (MD-102), Identity and Access Administrator Associate (SC-300), Security Operations Analyst (SC-200), or equivalent credentials preferred.

Physical Demands:

• Ability to spend long durations of the workday sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.

Salary and FLSA Status:

• Salary: $66,000-$74,500
• FLSA Status: Exempt 37.5 hours

Benefits:

• Comprehensive health, dental, and vision insurance.
• Retirement plan with employer matching contributions.
• Professional development opportunities.
• Tuition remission for employees and their dependents.
• Flexible spending accounts (FSA).
• Generous paid time off (PTO).