Operations Manager

Job Description

Job Description

Are you a high-energy Operations Manager that enjoys a fast-paced work environment? If so, Vital Delivery, is seeking an Operations Manager to own our day-to-day delivery operations in West Lebanon, NH from end-to-end. We need a "jack-of-all-trades" who can lead from the front, be a culture leader, solve problems under pressure, and drive courier performance to ensure top-notch customer service. Do you currently work as a Logistics, Food and Beverage, Restaurant, Retail, or Hospitality Manager looking to take your leadership skills to the next level in a fast-growing critical industry while also enjoying better work/life balance? If you are used to managing busy shifts, optimizing inventory flow, and delivering excellent guest service, you have the transferable skills to succeed here.  The opportunity is a Monday through Friday role.

With over 35 years of logistics experience, join Vital Delivery Solutions where we drive with purpose. As New England’s premier medical delivery and logistics solutions company, we provide critical same day and next day delivery solutions for the premier companies and medical systems in the region. With over 350 employee drivers across 9 strategic locations throughout New England, the average length of time our drivers work with us is over 3 years, with our longest-term employee being with us for 20. We don’t just service the community, we’re a part of the community

What You’ll Do (Responsibilities)

• Lead & Develop Teams: Supervise, train, and mentor a team of couriers/drivers, fostering a positive, high-accountability culture.
• Manage Daily Logistics: Oversee daily operations, including route planning, dispatch coordination, and efficient resource allocation to meet delivery deadlines.
• Drive Service Quality: Monitor key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, and service quality.
• Operational Excellence: Improve workflows to reduce delivery times and improve cost efficiency, similar to managing speed of service in a restaurant setting.
• Client Communication: Act as the liaison between the team and clients to resolve issues promptly and professionally.
• Safety & Compliance: Ensure all deliveries are compliant with company policies and safety regulations.

What We’re Looking For

• Experience: 3+ years in management or leadership role in a high-volume, fast-paced management roles (Food & Beverage, Restaurant Manager, Hospitality, Retail, or Logistics).
• People Leadership: Proven ability to lead, schedule, and motivate large, diverse teams. (50+ employees with high turnover). This role reports to the Director of Operations.
• Problem Solver: "Rolling up your sleeves" mentality—comfortable on the floor/in the field, resolving urgent, on-the-spot issues.
• Analytical Thinking: Strong P&L awareness, inventory control experience, or experience with managing labor costs.
• Flexibility: Experience managing flexible schedules, including evenings or weekends.
• Technology: It's at the core of our business. Ranging from scheduling software to managing P&L to leveraging analytics, experience with technology is critical to sustained success at Vital Delivery.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid holidays
• Vision insurance
• Company cell phone
• Annual Bonus
• Sales bonus program