Specialist - Software Engineering

Job SummaryWe are seeking an experienced Production Support Engineer to provide L2L3 support for critical enterprise applications The ideal candidate should possess strong expertise in Python Oracle PLSQL SQL databases Informatica UnixLinux administration and monitoring tools such as Dynatrace and Splunk The role involves incident resolution problem management release support job scheduling performance monitoring and ensuring application availability in a 24x7 production environmentKey ResponsibilitiesProvide L2L3 production support for critical business applications and ensure high availabilityMonitor application database and infrastructure health using Splunk Dynatrace and operational dashboardsAnalyze and troubleshoot application database ETL and batch processing issuesSupport Oracle and SQL Server databases including query analysis and performance optimizationManage Informatica workflows ETL jobs and batch scheduling using Autosys Quartz or AirflowPerform root cause analysis and implement preventive measures to reduce recurring incidentsCoordinate with development infrastructure and business teams during incident resolutionDrive change implementation release validation and production deployment support activitiesMaintain runbooks support documentation SOPs and knowledge repositoriesEnsure compliance with SLA availability and operational excellence requirementsDevelop automation scripts using Python and Shell scripting to improve operational efficiencyParticipate in oncall support and major incident management activitiesPreferred QualificationsStrong understanding of ITIL processes and production support best practicesExperience working in missioncritical banking financial or enterprise environmentsExcellent troubleshooting communication and stakeholder management skills