Visitor Experience Associate

Visitor Experience Associate

The Museum at Eldridge Street is looking for a detail-oriented, enthusiastic, and outgoing individual to fill the role of Visitor Experience Associate. This is a full-time position.

Essential Duties and Responsibilities:

• Performs entrance ticketing, programs sales, & gift shop processing with our POS & other ticketing systems
• Manages upkeep of Museum POS system including other ticket sales platforms & group tours partnerships
• Provides excellent visitor experience to all guests by tending to visitor concerns, assisting with coat check when needed
• Participates in day to day management of cash drawers, including financial reconciliations & reporting
• Attends periodic trainings on Museum standards and protocols (e.g. security, accessibility); responsible for upholding these standards as part of daily duties
• Answers museum telephone lines & answers general inquiry emails
• Maintains proper appearance of the front desk/gift shop area at all times
• Oversees that all public signage, printed materials, etc. are up to date & works with appropriate staff members with signage content & design
• Assists with day-of operations as needed for any programs, exhibitions, or special events
• Tracks inventory & sales of gift shop items & replenishes stock as necessary
• Assists with the planning, research, development, implementation of outreach initiatives
• Provides Museum tours as needed

Qualifications:

• Excellent oral & written communication/interpersonal skills, with the ability to effectively impart policies & offerings to visitors
• Front facing experience at a museum or cultural institution
• Ability to enforce Museum policies & procedures while maintaining professionalism & patience
• Strong project management skills, with a proven ability to work on multiple projects simultaneously, & keen attention to detail & deadlines
• Excellent organizational & prioritization skills
• Strong writing, editing, & communications skills
• Experience with data analytics
• Background in History, Jewish Studies, Anthropology, Folklore, Public Humanities, or Social History preferred
• Flexibility in working museum events on evenings or weekends, as required

Location:

Museum at Eldridge Street is hiring for a Visitor Experience Associate Position in Lower East Side, New York City. Base pay starts at $20.25/hr.