RIR - Room Service Server

Omni Tempe Hotel at ASU

Located at the corner of University and Mill, Omni Tempe Hotel at ASU sits at the center of Tempe's energy, creativity, and growth. As the flagship hotel of the city's revitalized downtown, we offer more than 36,000 square feet of stunning indoor and outdoor event space, four signature dining outlets, a rooftop pool deck with unbeatable views, and 330 beautifully designed guest rooms overlooking the ASU campus and Tempe skyline.


What truly sets us apart is our people. At Omni Tempe, we're building a team of warm, passionate professionals who believe that hospitality is about creating moments that matter. Whether you're just beginning your career or taking your next big step, you'll find mentorship, growth, and purpose here.


Join us and be part of something extraordinary. Help us shape the future of hospitality in the heart of Tempe.

Overview:

The server is responsible for delivering food orders to guest rooms and providing exceptional service. This position will create memorable experiences for all guests enjoying the food and beverage experience.

Responsibilities:

* Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.

* Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.

* Provide outstanding service to members and guests in a friendly and professional manner, following proper steps of service.

* Must maintain full familiarity with menus and knowledge of beverage offerings, including wine service.

* Complete station set-up and breakdown/side-work.

* Maintain tabletop items and fold napkins according to specified standards.

* Polish and clean all water glassware in assigned station during each shift.

* Ensure salt and pepper, sugar caddies are full at all times.

* Take food and beverage orders and upsell as often as possible.

* Bus tables whenever needed due to circumstances. Dust all tables to include table legs.

* Be pleasant, smile and greet all members and guests, using surnames when obtained.

* Send orders using MICROS system.

* Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.

* Alert manager immediately if a member or guest has a suggestion, complaint or issue.

* Present accurate check to guest and process payment.

* Maintain cleanliness of the work area.

* Assist in the orientation and training of new associates.

* Cross train among other food and beverage outlets as needed.

* Maintain knowledge of the resort property.

* Attend department meetings and other required company trainings.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster .

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io .