IT Engineer

Job Summary

IT Engineer is a member of the core IT Engineering team responsible for providing digital signage solutions to clients. IT Engineers are expected to design and create secured windows/Linux images to leverage a comprehensive digital signage deployment. IT Engineers are depth in troubleshooting and recommending fixes for client networks and can think creatively to push a project to the finish line. As part of the IT Engineering team, you’ll collaborate with support teams to troubleshoot any escalations along the way. Through our groundbreaking workflow, you’ll have access to incredible technology and tools to strengthen your IT knowledge while being supported by global resources and delivering on project deadlines.

Primary Duties and Responsibilities

• Expert in navigating Windows 10 + 11, Linux, and other OS' alongside a thorough understanding of windows IOT versions, feature sets, and sunset schedules.
• Ability to configure + write comprehensive documentation for setting up network switches, routers, WAPs, and various IT equipment.
• Comfortable creating high level network diagrams and presenting complex IT solutions in a manner digestible to all audience levels
• Seasoned in opening PC’s, identifying internal components of PC’s, and strong hardware installation knowledge.
• Ability to coordinate with hardware vendors and spec out IT hardware appropriate for a client solution.
• Can work independently.
• Responding to escalations from service desk teams and driving resolutions with clear root cause analysis to avoid or minimize future escalations.

Education and Certifications

• High School Diploma or GED
• A+, Net +, Security +, or any CompTIA certifications highly desirable
• Cloud experience highly desirable
• Some programming knowledge and/or ability to read code
• Other relevant certifications may be required or preferred based on the technology focus of the position.
• Knowledge of MS Office 365 is desired

Competencies, Skills and Experiences

• Advanced hardware knowledge
• Proficient is scripting and or able to modify scripts
• Intermediate networking knowledge.
• Intermediate knowledge of security protocols, IT systems, and client server communication
• A+ Certification / Network+ / Security+
• Detailed oriented, independent, self-starter
• Exceptional time management skills with a track record for meeting deadlines
• Excellent communication skills
• Ability to analyze issues
• High level of problems solving and comfortable driving problems to resolutions given high level of ambiguity
• Ability to troubleshoot remotely
• Comfortable presenting information during meetings
• Previous experience using Active Directory/Windows Deployment Services/Microsoft System Center Configuration Manager/Content Management System preferred

Decision Making Authority

• Resolves routine infrastructure and system issues within defined procedures Implements configuration changes and maintenance tasks within established guidelines
• Recommend improvements to systems, processes, and tools Escalates complex technical issues, risks, or outages to senior engineers or leadership Supports adherence to IT standards, policies, and service levels
• Ability to draft cohesive email or IM communication to adjacent internal teams
• Ability to speak confidently on client calls and level set with project managers and account executive teams to ensure a proper client need is met

Physical Working Environment

Hybrid