AI Product Strategy & Experience Director

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

The AI Product Strategy & Experience Director shapes Lumen’s enterprise AI product strategy and experience vision. Reporting to the Chief AI Officer, this role owns the enterprise AI strategy and experience bar, defining what is built, why it matters, how it creates value, and the standards for high-quality AI-enabled experiences. It aligns AI strategy, experience, and value creation across the enterprise, linking technical capabilities to business and human outcomes.

The leader identifies where AI can create the most customer and business value, turns strategy into a clear roadmap, and aligns product, engineering, and business leaders around a shared direction. Operating across the enterprise, this role helps keep AI investments focused, differentiated, and designed to deliver meaningful outcomes rather than disconnected point solutions.

This role works across teams to influence priorities, set product and experience standards, and guide decisions on what to build, why it matters, and how success will be measured. With direct visibility to senior leadership, this leader helps shape enterprise AI investment decisions and strategic direction. The ideal candidate brings strong product judgment, fluency in AI and emerging technologies, and the ability to turn complex opportunities into clear, value-driven action.

The Main Responsibilities

• Define and drive the enterprise AI product strategy and experience direction.
  Translate AI vision into a clear, prioritized roadmap across business units.
  Ensure AI initiatives align to a cohesive enterprise strategy and create compounding value.
• Identify where AI can deliver the highest customer and business value.
• Partner with enterprise leaders to shape prioritization decisions and investment focus.
• Develop frameworks that guide what to build, when to scale, and where to avoid fragmented effort.
• Raise the enterprise bar for AI product discipline by helping teams define clear outcomes, value hypotheses, fast learning loops, and evidence-based scale/pivot/stop decisions.
• Establish enterprise frameworks and principles that enable consistent, high-quality AI-enabled products and experiences.
• Shape AI-enabled products and experiences that are designed for new interaction models, not retrofitted onto existing processes.
• Drive consistency across AI-enabled journeys, products, and interactions.
• Establish principles for trusted, usable, and high-quality AI experiences.
• Define evaluation frameworks for performance, adoption, and experience quality.
• Influence the development of AI-native capabilities and emerging agentic experiences.
• Align product, engineering, design, and business leaders around shared priorities and outcomes.
• Translate AI strategy into clear, value-driven messaging for executive stakeholders.
• Build enterprise alignment around differentiated customer and business experiences enabled by AI.

What We Look For in a Candidate

• Proven experience leading enterprise product, platform, or strategy work across complex organizations.
• Strong business acumen with the ability to connect strategy, product direction, experience design, and measurable outcomes.
• Deep understanding of AI, generative AI, and large language model capabilities and their implications for customer and employee experiences.
• Proven ability to influence senior stakeholders and drive alignment across complex, matrixed organizations.
• Ability to connect technical possibilities with practical business and customer value.
• Strong judgment in identifying where AI can create meaningful differentiation.
• Ability to make high-quality decisions in ambiguous and rapidly evolving environments.
• Strong prioritization skills, including discernment on where not to invest.
• High agency and a structured approach to testing ideas, accelerating decisions, and driving outcomes.
• This is a high-impact enterprise role for a leader who can combine strategic thinking, product judgment, and AI fluency to shape differentiated experiences and drive measurable value across the business.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$152,066 - $253,444 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$159,670 - $266,166 in these states: CO HI MI MN NC NH NV OR RI
$167,273 - $278,789 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

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Requisition #: 342409

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

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Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

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Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.