Medical Receptionist - Dermatology (Raleigh, NC)

Medical Receptionist

Anne Arundel Dermatology is seeking a professional, friendly, and detail-oriented part-time Medical Receptionist to support our Raleigh office at Southern Dermatology.

Schedule/Hours: Part-time. Candidates must be available Monday-Friday. Days and hours will vary week to week depending on clinic schedule.

This medical front desk role is essential to the day-to-day operations of the practice and the overall patient experience. The Front Desk Medical Receptionist serves as the first point of contact for patients and plays a key role in patient check-in and check-out, appointment scheduling, insurance verification, payment collection, and maintaining accurate electronic medical records (EMR).

Candidates with experience in a medical office, healthcare front desk, or dermatology practice are strongly preferred.

Responsibilities

We are seeking a friendly, professional, and detail-oriented Medical Receptionist to join our fast-paced dermatology practice. This front desk / medical front office role is responsible for patient check-in and check-out, scheduling appointments, answering phones, verifying insurance, and collecting payments. The ideal candidate has strong customer service skills, enjoys working with patients, and can multitask in a busy medical office environment.

Duties & Responsibilities

• Greet and check in patients in a professional and welcoming manner
• Manage patient scheduling, appointment confirmations, and referrals
• Answer and screen calls using a multi-line phone system
• Enter and update patient demographics and insurance information in the electronic medical record (EMR) system
• Verify insurance eligibility and review patient charts for accuracy
• Collect copays, balances, and patient payments
• Check out patients and schedule follow-up appointments
• Maintain smooth front office operations and patient flow
• Scan, upload, and distribute medical records, faxes, and correspondence
• Respond promptly to patient messages and internal communication
• Assist with basic billing and insurance-related questions
• Help maintain office and product inventory; place supply orders as needed
• Perform end-of-day duties including reports and payment reconciliation (when assigned)
• Support clinical and administrative staff as needed
• Perform other duties as assigned by management

Qualifications

Education and Experience

• High school diploma or GED required
• 1 to 3 years of recent experience as a Medical Receptionist, Medical Front Desk, or Healthcare Receptionist preferred
• Experience working in a medical office, clinic, surgical practice, or dermatology office preferred
• Prior dermatology experience strongly preferred

Skills/Abilities:

• Excellent customer service and patient communication skills
• Knowledge of HIPAA regulations and patient privacy practices
• Ability to multitask and manage a high-volume front desk environment
• Strong organizational and time management skills
• Comfortable working in a fast-paced medical office setting
• Detail-oriented with strong accuracy in data entry
• Experience using a multi-line phone system
• Proficient with standard office equipment (computer, scanner, copier, fax)
• EMR/EHR experience required (such as EMA, ModMed, Epic, or similar systems)
• Fluent in English (bilingual skills a plus, if applicable)
• Ability to alphabetize and maintain organized medical records and files
• Willingness to travel to nearby office locations for coverage when needed

Physical Requirements:

• Prolonged periods of sitting with occasional standing, bending, and reaching
• Manual dexterity to operate a computer keyboard and office equipment
• Vision and hearing sufficient for computer work and telephone communication
• Ability to lift and carry up to 30 pounds

Licensure/Certifications/Education

Full time employees (defined as regularly working at least 30 hours per week) are eligible for the following benefits:

• Medical, Dental & Vision insurance effective 1st of the month after date of start
• Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity Effective the 1st of the month following date of hire
• Company provided Basic Life/AD&D insurance
• Paid time off
• Paid holidays
• Retirement Savings account
• Employee discount on cosmetic services and products