Operations Manager

Join Our Team as an Operations Manager in Hartford, CT! We are the nation’s largest ServiceMaster franchise, and at our Hartford, CT location, we’re dedicated to offering our employees top‑tier training, career advancement opportunities, and the chance to make a real difference by helping those in need. Who We Are ServiceMaster DSI provides disaster restoration services in Hartford, CT, and surrounding areas. As industry leaders, we invest continuously in education, cutting‑edge tools, and expert training. We pride ourselves on the exceptional care we provide to both our clients and employees. What We Offer At ServiceMaster DSI, we cultivate a community‑like work environment where extensive training meets advanced equipment. We believe that happy, engaged employees are key to making our company a great place to work, always ready to help families and businesses recover from fire and water damage. The Position We’re looking for an Operations Manager to oversee the operational functions of our residential and commercial fire and water cleanup and restoration services. This role involves managing all aspects of operations, financials, and human resources, while also implementing the company’s mission and vision. Ideal Candidate We’re seeking someone who demonstrates strong leadership, attention to detail, and a sense of ownership in managing operations. A positive attitude and a commitment to accountability are essential. Why You Should Apply Competitive Salary: $75K - $85K annually depending on experience and expertise Health and Wellness Benefits: Medical, Dental, Vision, Life insurance, and 401K Paid Vacation Time Dynamic Work Environment: We work openly and cross‑functionally, building relationships, learning together, and winning as a team. Growth Opportunities: We believe in rewarding hard work and results, with abundant opportunities for learning and advancement. Requirements Must have previous experience as a Crew Chief, Project Manager or Operations Manager in the industry. Must have previous experience with water mitigation, mold remediation, and fire restoration. Required current IICRC Certification. Strong communication skills. Previous experience in branch production, sales, and management. Valid Driver’s License. Ability to lift/move 50+ lbs. Ability to pass a background check and drug screen. Key Responsibilities Oversee branch production operations, ensuring efficiency and profitability. Manage daily operations, scheduling, training, and developing Technicians and Crew Chiefs. Ensure customer satisfaction and resolve complaints in collaboration with Customer Service. Maintain strong relationships with internal departments, clients, and business partners. Assign necessary equipment and ensure safety protocols are followed. Collaborate with the Branch Manager to meet budget targets and establish weekly production goals. Ready to Make a Difference? If you’re looking for a challenging and fulfilling career, become a part of the ServiceMaster DSI family. We are committed to equal employment opportunities and welcome veterans! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world‑class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision. Our environment is a diverse community where successful people work together to achieve common goals. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC. #J-18808-Ljbffr