Sales Associate, Discovery Shop

Position Summary Reporting to the Manager, Discovery Shop, the Sales Associate supports the daily operations of a retail resale store, contributing to revenue growth and ensuring an exceptional customer experience. The pay rate for this position is $20 per hour. Essential Functions Provide support for daily store operations, including cleaning and processing merchandise, setting up visually appealing displays, restocking shelves, assisting at the register, maintaining organized sales floors and fitting rooms, following opening/closing procedures, and performing routine cleaning tasks to ensure a welcoming shopping environment. 30% Provide comprehensive donor support by receiving donations, assisting with unloading items from donor vehicles, placing donations in designated areas, issuing donation receipts, and accurately processing each donation in accordance with organizational procedures. 25% Deliver exceptional customer service by providing welcome greetings, assisting with floor navigation, facilitating merchandise sales, ensuring accurate point‑of‑sale transactions, and offering carry‑out support to customers’ vehicles when needed. 25% Support the execution of strategic initiatives, Discovery Rewards (loyalty) program, promotional events, and budgeting guidelines aimed at achieving and surpassing annual Revenue and Net Income Goals. 10% Support the store manager in creating social media content and other marketing campaigns assigned. 5% Communicate to customers and donors the mission of the American Cancer Society, toll‑free number, and provide information about its direct services to the community. Experience & Qualifications Minimum Degree: High School Diploma or Equivalent. Preferred: Some college coursework in business, mathematics, and economics. Years of experience: 2 years of prior retail or service experience. Some leadership experience a plus (e.g., key holder, lead or above). Driver’s license: not required but a plus. Vaccine requirement: As required by government agencies for those working with the public. Knowledge, Skills, and Ability Excellent communication and customer service skills. Ability to multitask in a fast‑paced retail environment. Operational proficiency with Microsoft Office Suite (Word, Teams, Excel, Outlook). Ability to learn and utilize retail software such as Point of Sale and reporting tools. Travel & Physical Requirements Occasional, infrequent travel for store visits, team or regional meetings, and local donation pick‑up as appropriate. Frequent walking and standing; occasional sitting. Often bending, lifting, and moving up to 25 pounds. Vision, balance, and hearing requirements as noted. Interaction with weather conditions at the time of duty. Benefits Generous paid time off policy. Medical, dental, retirement benefits. Wellness programs and professional development opportunities. Equal Opportunity Employer Statement We are a proud equal opportunity employer. #J-18808-Ljbffr