Remote Service Engineer
Full-time
ABB E-mobility
Are you passionate about clean technology and ready to shape the future of electric mobility? We’re looking for a Remote Service Engineer who can combine strong technical troubleshooting with ownership, structured evidence-based diagnosis, and clear communication in a high-volume, SLA-driven COC environment. In this role, your mission is to keep customers’ charging infrastructure reliable by resolving issues remotely where possible, enabling field teams with clear instructions where needed, and helping ABB E-mobility scale service execution through data, process discipline, and continuous improvement. What You’ll Do
- Keep our network running smoothly: Diagnose, troubleshoot, and resolve technical issues across ABB E-mobility chargers using logs, charger data, cloud-connected service systems, dashboards, and structured root-cause thinking.
- Be the expert customers and field teams rely on: Provide remote support to customers, T1, field engineers, local service organizations, and suppliers, acting as a go-to contact for deep technical knowledge and practical next steps.
- Assist local service organizations primarily in EMEA, and occasionally globally, to resolve tickets, callbacks, commissioning issues, and complex escalations.
- Own SLA execution: Prioritize cases actively, manage personal and team queues responsibly, document actions clearly, and ensure tickets are progressed within agreed Service Level Agreements (SLAs).
- Help customers operate their charging sites and networks efficiently by combining technical resolution with professional follow-up and customer-aware communication.
- Assist local teams and suppliers with charger installation, commissioning, remote configuration, software update readiness, and diagnosis-driven work order instructions.Actively participate in improving chargers and services by feeding recurring issues, diagnosis gaps, customer-impacting defects, and lessons learned back to Quality, Software, Product, Field Service, and process owners.Improve ways of working within the team and across local countries, quality, production, software, and service operations through better case hygiene, handovers, knowledge reuse, and clear escalation routes.
- Conduct product, tool, process, and troubleshooting training for service organizations, T1/T2 colleagues, field teams, and other stakeholders where required.
- Create and maintain knowledge articles, troubleshooting guides, work-order guidance, and documentation that improve first-time-fix quality, reduce repeat visits, and support scalable service execution.
- Offer advice on complex electrical, mechanical, software, connectivity, and configuration problems based on indirect evidence, charger data, logs, remote monitoring alerts, and cloud-connected service systems.
- Monitor charger rollout and fleet performance closely, including software campaigns, proactive health checks, commissioning waves, and customer-specific action plans.
- Take action to resolve remaining problems remotely where possible and, when a site visit is required, provide clear diagnosis, evidence, parts guidance, and instructions so field execution is effective.
- Bachelor’s, Master’s, or equivalent technical/vocational education in a relevant field (e.g., Electrical Engineering, Electromechanics, or IT).
- 2–3 years of experience as a Service Engineer, Remote Service Engineer, technical support engineer, maintenance engineer, or similar role, preferably within EV charging, clean technology, software-enabled infrastructure
- Strong knowledge of electrical installations, charger architecture, service operations, maintenance, commissioning, and EVSE system behavior; ability to connect field symptoms with remote evidence.
- Familiarity with Linux-based systems, charger software, connectivity, diagnostic tools, dashboards, or remote monitoring is a plus.
- Independent, proactive, and ownership-driven, with the ability to manage priorities, follow through without repeated reminders, and maintain quality under SLA and customer pressure.
- Ability to analyze and resolve technical issues using indirect data, logs, structured evidence, documented troubleshooting steps, and clear escalation logic.Strong communication skills, both verbal and written, in English, including the ability to explain technical findings, customer impact, and next steps clearly.
- Ability to share knowledge effectively through trainings, webinars, troubleshooting guides, knowledge articles, handovers, and peer support.Comfortable working in multidisciplinary and multicultural teams, with strong collaboration across T1, T2/T3, Field Service, Quality, Software, Product, Customer Success, and local service organizations.
- Willingness to travel occasionally (0–10%) and participate in on-call, weekend, or peak-period support rotations where required.
- French, German, or Italian language skills are a strong plus, especially the ability to support field interventions and local service organizations in these languages.
Vacancy posted 26 days ago
Similar jobs that could be interesting for youBased on the Remote Service Engineer in United Kingdom vacancy
- Description: The Service Field Engineer is responsible for supporting Duncan-Parnell’s Wide Format Printing division. Planning and coordinating... ...and applications and drivers Ability to operate remote support tools to connect to clients and resolve issues. Ability...Remote workWork at officeLocal area
DUNCAN PARNELL INC
Raleigh, NC-59 - ...LionsBot is seeking Robotics Service Technicians to support US customers with on-site and remote technical service, traveling regularly (80%+) across North America... ..., training customers, and collaborate with Engineering teams to troubleshoot and resolve issues, while...Remote work
Neara
Brooklyn, NY1 day ago - ...Customer Service Engineer Job ID 515495 Posted since 24-Jul-2026 Organization Siemens Healthineers Field of work Customer Services Company... ...level Experienced Professional Job type Full-time Work mode Remote only Employment type Permanent Any Siemens location in...Remote workPermanent employmentFull time
Siemens
United States1 day ago - ...System (EPMS), verify wiring, calibrate instruments, and conduct loop and functional testing. This role requires heavy travel and remote work flexibility. Applicants should have a high school diploma with 3+ years in the field, basic control systems knowledge, and willingness...Remote work
NCSL International
Brooklyn, NY2 days ago $80k - $110k
...Job Summary X-ray Field Service Engineer Location: Houston, TX (Full-time, Permanent) Salary: $80,000 - $110,000 + benefits About the Company: A leading U.S. service provider specializing in diagnostic imaging equipment seeks a skilled field service engineer...Remote workPermanent employmentFull timeShift worknGenium
United States2 days ago- ...Field Service EngineerTech Tammina LLCJob DescriptionPosition Description:The Field Service Engineers' mandate is to ensure customer satisfaction with respect to the proper installation... ...resourcefulness to work independently at remote sitesCustomer service oriented...Remote work
Tech Tammina
Jersey City, NJ3 days ago - ...is safe or helping find cures for cancer. Location This is a remote role based in the Alabama and Georgia area and requires up to... ...is not provided. Discover Impactful Work As a Field Service Engineer II at Thermo Fisher Scientific, you'll contribute to delivering...Remote workFull timeRelocation packageShift workDay shift
$50k - $65k
...verbal form • Accepting and delivery of all service calls assigned • Completing all... ...Support rest of the locations in country remotely if required. • Support Remote support teams... ...Range- $50,000-$65,000 Per AnnumLocation Friona, TXJob Function TECHNOLOGYRole Engineer...Remote workWork at officeWeekend workTata Consultancy Services
Friona, TX1 day ago$90k - $110k
...Field Service EngineerWarrenton, Virginia, United StatesWork with cutting-edge AI technology... ....About the RoleThe Field Service Engineer is responsible for the deployment, installation... ...evaluations, and end-user trainingProvide remote and on-site technical support and...Remote workDroneshield
Warrenton, VA23 hours ago- ...Field Service Engineer As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions... ...customers for basic operation of the equipment. Perform remote support and diagnostic analysis to determine independently if...Remote workImmediate start
Bruker
United States4 days ago - ...Field Service Engineer Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher... ...the Service Organization located in LOCATION and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine...Remote workFlexible hoursNight shift
Omni Inclusive
United States23 hours ago - ...Field Service Engineer Matec Instrument Companies If you know how machines work—and enjoy figuring out why they don’t—this is your kind... ...Troubleshoot and fix complex electro-mechanical systems (remote + on-site) Travel (30–50%) across the U.S. and internationally...Remote workFlexible hours
Matec Instrument Companies, Inc.
Northborough, MA-59 $28.85 - $43.27 per hour
...sure our food is safe, or helping find cures for cancer. Opportunities We have multiple opportunities to join our Field Service Engineering team at different levels across the upper 48 states: Field Service Engineer I, Field Service Engineer II, and Field Service...Remote workHourly payFull timeTemporary workWork at officeThermo Fisher Scientific
College Station, TX4 days ago- ...Field Service Engineer We are actively seeking a qualified candidate to fill the role of US Field Service Engineer. This position will support new product installs, perform optimization and certification on our products post-installation, and occasionally provide troubleshooting...Remote workLive inWorldwideFlexible hours
AMETEK
United States1 day ago - ...Field Service EngineerOur client, a leader in medical technology, is seeking a dedicated and skilled Field Service Engineer to join their team. As a Field Service Engineer, you will be an essential... ...: 12 MonthLocal to Denver, CO (Remote - Up to 80% domestic travel is...Remote workFlexible hours
Experis
Denver, CO23 hours ago - ...About the job Customer Service Engineer Experience Familiar with the principles and hardware/software configurations of... ...US as needed. Requirements This position is for a remote field service engineer. The selected candidate must live in or...Remote workLive inWork at officeOverseasWork visa
5 Star Global Recruitment Partners
Denver, CO4 days ago - ...TRUMPF Field Service Engineer As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking... ...reports into our Farmington, CT office and is offered as 100% remote. Your new role: Travel to install, services, troubleshoot...Remote workWork at officeWorldwideFlexible hours
TRUMPF
United States1 day ago - ...Field Service Engineer The Field Service Engineer (FSE) is responsible for installing, calibrating, troubleshooting, repairing, and performing preventative maintenance on assigned Biocare Medical instruments and equipment, as well as contracted third-party systems....Remote workLocal areaShift work
Agilent
United States2 days ago - ...IL, MN, IN, WA, OR, CARemote Working: 100% remote working possibleSalary: On ApplicationSector: Medical Devices / MedTech, Service & Support EngineersJob Type: Permanent, Full... ...They are looking for several Field Service Engineers to grow their US operations. These are...Remote workPermanent employmentFull timeHome officeOverseasFlexible hours
Chronos Consulting
New York, NY1 day ago - ...Description Are you a Field Service Engineer seeking a dynamic opportunity with a publicly traded company? Are you looking to work for a global organization that positively impacts the environment? Would you like to work for a multicultural team? Look no further!...Remote work
Fluence Corporation
United States4 days ago - ...Field Service Engineer To support our growing business across the breadth of our portfolio, we are looking for a self-motivated, hands-... ...that's truly making a difference? About the role: Working remotely, you will be enthusiastic, committed and ready to take...Remote workWork experience placementNight shift
SPT Labtech
United States4 days ago $30.8 - $34.85 per hour
...professional, committed to customer satisfaction. As a Field Service Representative and key member of the Eastern Regional service... ...the past 4 years? If so, then let's talk about the Field Service Engineer/Technician position at Anton Paar USA. Job Description...Remote workHourly payVisa sponsorshipWork visaNight shiftAnton Paar
United States23 hours ago- ...Responsibilities / Tasks GEA Systems North America LLC seeks a Field Service Engineer in Hudson, WI. Responsibilities: Work focused on Blow... ...tasks assigned to him internally such as troubleshooting, remote activities, Help Desk services; Assist the CoC with...Remote workFor subcontractor
GEA
Afton, MN23 hours ago - ...Field-Based – local to Omaha, NE Position Summary The Customer Service Engineer is responsible for providing field-based technical service... ...maintenance, troubleshooting, and repair. Provide telephone and remote technical support, including participation in a rotational...Remote workLocal areaWeekend work
London Approach
Omaha, NE1 day ago - ...Field Service Engineer Company Overview Equipment Management Service and Repair (EMSAR), headquartered in Wilmington, Ohio, is a rapidly growing national technical services company providing maintenance, repair, and installation services to OEM partners...Remote workApprenticeshipInternshipLocal areaMonday to FridayNight shift
Emsar
United States3 days ago - ...is to provide electrical and technical services and customer support for aftersales on Ingeteam... ....Resolve by phone, email, screenshare, remote desktop or travel to site to repair or... ...failure rates and provide feedback to Engineering and R&D.Develop aftersales work...Remote workWork experience placementFlexible hours
Ingeteam
Milwaukee, WI3 days ago $90k - $105k
...Field Service Engineer New Jersey - Remote - Ramsey, NJ 07446; Baltimore, Maryland - Baltimore, MD 21264; Philadelphia, PA - Philadelphia, PA 19019 Salary Range $90,000.00 - $105,000.00 Salary/year Position Type Full Time Job Shift Day Travel Percentage Road Warrior...Remote workFull timeShift workKonica Minolta Business Solutions
United States23 hours ago$88.5k - $110.75k
...Advanced Field Service Engineer When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and... ...Advanced Field Service Engineer, you will drive the development of remote and on-site installation, servicing, and repair processes of...Remote workWork experience placementHoneywell
United States1 day ago- ...Position: Service Engineer Location: Barstow, Texas Duration: Contract Job ID: 178085 Job Overview: The Service Engineer will... ...technical issues to ensure minimal downtime. Provide on-site and remote technical support to clients and team members. Document...Remote workFull timeContract work
Pinnacle Group
Barstow, TX1 day ago $85k - $95k
...Field Service Engineer Field Service Engineers are assigned regional responsibilities and operate directly from their residences. This position reports to the Western Technology Center in Gardena, CA. Duties involve overnight travel from home to various customer facilities...Remote workNight shiftMazak Optonics
United States3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Remote Service Engineer. Be the first to apply!
Related searches
- remote contract attorney United Kingdom
- part time remote customer service United Kingdom
- remote medical data entry United Kingdom
- remote programmer United Kingdom
- clinical data coordinator remote United Kingdom
- remote scheduling United Kingdom
- remote travel jobs United Kingdom
- part time remote work from home United Kingdom
- remote engineering internship United Kingdom
- information technology remote United Kingdom