Senior Operations Excellence Manager

Driving operational excellence in a full-time remote capacity, the Senior Operations Excellence Manager will oversee the end-to-end partnership between Commercial Experience and IT, managing system enhancements and change requests while improving the Quote to Cash processes. Key Responsibilities: Own the partnership between Commercial Experience, functional experts, and IT, ensuring alignment on system architecture and priorities Lead the management of bugs, enhancements, and change requests, establishing clear ownership and prioritization Translate complex business needs into IT requirements and business requirements documents (BRDs) to enhance delivery quality Required Qualifications: 10+ years of experience in Business Operations, Business Systems, or related fields with a focus on complex process flows Proven experience as a business-to-IT liaison, including requirements gathering and stakeholder alignment Strong hands-on experience with Salesforce (SFDC) and familiarity with related enterprise platforms such as CLM or Workday Experience leading change management initiatives and user acceptance testing (UAT) Demonstrated ability to influence stakeholders and navigate ambiguity in complex environments