Production Support

Production Support
onsite - Scottsdale, AZ
Shift - 10 am - 6 pm pst


Overview
We are seeking a Production Support Analyst to provide operational and technical support for trading and investment systems. This role works directly with traders and portfolio managers to troubleshoot issues, monitor systems, and ensure smooth daily operations in a fast-paced, high-pressure environment.


Key Responsibilities

• Provide real-time production support for trading applications and investment systems
• Monitor alerts, chat channels, and phone lines to triage and resolve incidents (7 AM - 6 PM coverage, rotating shifts)
• Troubleshoot application and system issues, coordinating with internal teams and external vendors as needed
• Communicate clearly with business users, including traders and portfolio managers, during time-sensitive incidents
• Participate in incident management and escalation processes
• Contribute to documentation and knowledge sharing across systems and workflows
• Support and initiate project-based work, process improvements, and automation opportunities during non-support hours

Required Qualifications

• 2-5 years of experience in production/application support or similar technical role
• Strong troubleshooting skills with the ability to think critically and solve unfamiliar problems
• Experience with monitoring and support tools (e.g., SQL/PostgreSQL, logging/monitoring platforms such as Honeycomb or similar)
• Basic understanding of application architecture and system workflows
• Strong verbal communication skills with the ability to clearly articulate issues under pressure
• Ability to maintain composure and professionalism in high-stress, time-sensitive environments

Preferred Qualifications

• Experience in financial services or investment management (especially trading environments or fixed income systems)
• Exposure to working with traders or front-office stakeholders
• Combination of technical and business knowledge

Work Environment

• Fast-paced, trade floor support environment with direct interaction with business users
• Rotational monitoring responsibilities (a few hours daily)
• Opportunity for independent project work and professional development
• Contract role through end of year, with potential for extension or conversion