Production Support

RIT Solutions, Inc.

Production Support
onsite - Scottsdale, AZ
Shift - 10 am - 6 pm pst

Overview
We are seeking a Production Support Analyst to provide operational and technical support for trading and investment systems. This role works directly with traders and portfolio managers to troubleshoot issues, monitor systems, and ensure smooth daily operations in a fast-paced, high-pressure environment.

Key Responsibilities

Provide real-time production support for trading applications and investment systems
Monitor alerts, chat channels, and phone lines to triage and resolve incidents (7 AM - 6 PM coverage, rotating shifts)
Troubleshoot application and system issues, coordinating with internal teams and external vendors as needed
Communicate clearly with business users, including traders and portfolio managers, during time-sensitive incidents
Participate in incident management and escalation processes
Contribute to documentation and knowledge sharing across systems and workflows
Support and initiate project-based work, process improvements, and automation opportunities during non-support hours

Required Qualifications

2-5 years of experience in production/application support or similar technical role
Strong troubleshooting skills with the ability to think critically and solve unfamiliar problems
Experience with monitoring and support tools (e.g., SQL/PostgreSQL, logging/monitoring platforms such as Honeycomb or similar)
Basic understanding of application architecture and system workflows
Strong verbal communication skills with the ability to clearly articulate issues under pressure
Ability to maintain composure and professionalism in high-stress, time-sensitive environments

Preferred Qualifications

Experience in financial services or investment management (especially trading environments or fixed income systems)
Exposure to working with traders or front-office stakeholders
Combination of technical and business knowledge

Work Environment

Fast-paced, trade floor support environment with direct interaction with business users
Rotational monitoring responsibilities (a few hours daily)
Opportunity for independent project work and professional development
Contract role through end of year, with potential for extension or conversion

Apply

Vacancy posted 1 day ago

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