Billing Specialist

Billing Specialist We are seeking a motivated and detail-oriented Billing Specialist to join our Accounting Department. The ideal candidate is a fast learner who works well under pressure and can quickly master our proprietary billing software, works efficiently under deadlines, and communicates professionally with a diverse customer base. Bilingual proficiency in English and Spanish is preferred. This role is essential to maintaining accurate financial records, processing transactions, and delivering excellent customer service. Key Responsibilities Customer Service Handle inbound and outbound customer calls and emails with professionalism and efficiency Provide prompt, courteous service to all customers in person, by phone, by email, or via web Identify, document, and resolve customer account issues quickly and accurately Maintain up-to-date knowledge of all company services to field customer inquiries Communicate effectively in both English and Spanish when serving bilingual customers Accounts Receivable & Billing Complete daily billing cycles accurately and on schedule Review billing records for accuracy and resolve discrepancies proactively Process customer payments and post bills, receipts, and invoices Manage accounts receivable database: add new accounts, update missed payments, and monitor balances Verify validity of debit accounts and flag inconsistencies Keep clients informed of outstanding balances and upcoming deadlines Meets all Billing and Collections Deadlines to ensure accurate and up-to-date revenue. Collections Oversee and manage the full collections process Issue collections letters and coordinate follow-up with relevant staff Contact customers with past-due balances (30 -45 days) by phone or email Update and correct records for unpaid or disputed payments Month-End & Reporting Assist with bank, deposit, and revenue reconciliations Support general ledger account reconciliations and month-end journal entries Prepare fuel tax reports and other periodic financial reports as needed Monthly Franchise Fee reporting for municipal customer base per required deadlines Perform additional duties as assigned by the Controller Qualifications Required High school diploma or equivalent; associate degree in accounting or business preferred 1+ years of experience in billing, accounts receivable, or a related accounting role Ability to learn proprietary and industry-specific software quickly and independently Strong attention to detail and commitment to accuracy Excellent communication and interpersonal skills Ability to manage multiple tasks and meet deadlines in a fast-paced environment Proficiency with Microsoft Office Suite (Excel, Word, Outlook) Preferred Bilingual in English and Spanish (written and verbal) Experience with accounting software (QuickBooks, SAP, or similar) Familiarity with accounts receivable, collections, and general ledger processes Experience in environmental services, waste management, or a service-based industry Core Competencies Fast learner - comfortable picking up new systems and adapting to changing processes Tech-savvy - able to quickly become proficient in proprietary billing platforms Organized and efficient - manages workload effectively with minimal supervision Customer-focused - maintains professionalism even in challenging situations Collaborative - works well with accounting and operations teams