Billing Specialist

Billing Specialist

We are seeking a motivated and detail-oriented Billing Specialist to join our Accounting Department. The ideal candidate is a fast learner who works well under pressure and can quickly master our proprietary billing software, works efficiently under deadlines, and communicates professionally with a diverse customer base. Bilingual proficiency in English and Spanish is preferred. This role is essential to maintaining accurate financial records, processing transactions, and delivering excellent customer service.

Key Responsibilities

• Customer Service
• Handle inbound and outbound customer calls and emails with professionalism and efficiency
• Provide prompt, courteous service to all customers in person, by phone, by email, or via web
• Identify, document, and resolve customer account issues quickly and accurately
• Maintain up-to-date knowledge of all company services to field customer inquiries
• Communicate effectively in both English and Spanish when serving bilingual customers
• Accounts Receivable & Billing
• Complete daily billing cycles accurately and on schedule
• Review billing records for accuracy and resolve discrepancies proactively
• Process customer payments and post bills, receipts, and invoices
• Manage accounts receivable database: add new accounts, update missed payments, and monitor balances
• Verify validity of debit accounts and flag inconsistencies
• Keep clients informed of outstanding balances and upcoming deadlines
• Meets all Billing and Collections Deadlines to ensure accurate and up-to-date revenue.
• Collections
• Oversee and manage the full collections process
• Issue collections letters and coordinate follow-up with relevant staff
• Contact customers with past-due balances (30 -45 days) by phone or email
• Update and correct records for unpaid or disputed payments
• Month-End & Reporting
• Assist with bank, deposit, and revenue reconciliations
• Support general ledger account reconciliations and month-end journal entries
• Prepare fuel tax reports and other periodic financial reports as needed
• Monthly Franchise Fee reporting for municipal customer base per required deadlines
• Perform additional duties as assigned by the Controller

Qualifications

Required

• High school diploma or equivalent; associate degree in accounting or business preferred
• 1+ years of experience in billing, accounts receivable, or a related accounting role
• Ability to learn proprietary and industry-specific software quickly and independently
• Strong attention to detail and commitment to accuracy
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook)

Preferred

• Bilingual in English and Spanish (written and verbal)
• Experience with accounting software (QuickBooks, SAP, or similar)
• Familiarity with accounts receivable, collections, and general ledger processes
• Experience in environmental services, waste management, or a service-based industry

Core Competencies

Fast learner - comfortable picking up new systems and adapting to changing processes

Tech-savvy - able to quickly become proficient in proprietary billing platforms

Organized and efficient - manages workload effectively with minimal supervision

Customer-focused - maintains professionalism even in challenging situations

Collaborative - works well with accounting and operations teams