Service Technician II - Crane

Job Title

Job Title

Main Duties & Responsibilities

Primary Job Role Maintains a minimum set of tools required for job performance

Works in a neat, orderly, and safe manner while caring for and maintaining company machines/equipment.

Demonstrates utilization of dealer computer systems for work orders and other documentation.

Repairs or replaces defective parts on machinery/equipment. Disassembles components and properly clean parts. Inspects components to ensure maximum parts are being reused to control repair costs. Tests, diagnoses and adjusts failures of equipment.

Creates repair estimates and submits information to substantiate quotes and estimates. Prepares all parts requisitions, time cards, or service reports, as requested by the supervisor. Ensures they are legible and accurate with sufficient detail for service accounting needs.

Works under the guidance of a qualified shop or field service technician in the disassembly, repair, re-assembly and test of components.

Monitors job expenses versus repair estimates and ensures that the lead person is aware of any cost over run, prior to the job being completed. Assumes the lead person position temporarily, as necessary.

Maintains personal company service literature, and maintains a high awareness of technical changes in the industry.

Performs other duties as assigned.

Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.

Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources, and organizes the information according to the research needs.

Planning and Organizing: Creates realistic schedules and follows them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Adjusts plans based on input.

Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.

Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.

Confidence and Drive: Confident in one's own ideas and capability to be successful; willingness to take an independent position in the face of opposition. Approaches challenging tasks with a "can-do" attitude. Driven to see projects and tasks through to successful completion, is not swayed by resistance and focuses on achievement of the initiative.

Self-Aware: Conscious of one's own feelings, character and personality and the implications for how your behavior impacts others. Understands personal goals, strengths, weaknesses and motivating forces in one's life. Has an awareness of one's most important personal beliefs and values. Accepts personal weaknesses and works to improve these areas.

Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.

Company Overview

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano and Miami. Ring Power also has eight facilities outside of Florida - Rhode Island, New Jersey, the Carolinas, Georgia, Texas and California - to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Currently, more than 2,000 employees at 26 locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Qualifications

Education and Experience Formal Education High School diploma or GED

Experience 3-4 years

Required / Credentials Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Must have completed standards outlined in the personnel achievement guideline or have been determined to meet the same qualification by the lead person based on division location.

Must posses a valid Class E Driver's License.

Not Required but Highly Desired Criteria High School education including a specialized technical course or equivalent years experience as a Technician preferred.

Updating of Knowledge Job requirements change requiring re-training to stay current every 1-2 years.

Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness Problem Solving Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.

Creativity Job requires creativity as part of carrying out daily activities. New approaches are encouraged.

Autonomy Job is not monitored. Involvement in determining overall objectives is encouraged. Use of discretion in how the work is done, setting priorities and decision making is expected. Achieving desired outcomes is evaluated with little emphasis on process.

Working Environment Stress Load Regular exposure to these stresses (20-80% of the time).

Workload Fluctuation Job frequently involves changes in priorities, complexity and/or quantity of work.

Work Schedule Work is typically performed after regular business hours with occasional requirements to work days, holidays and weekends.

Organizational Impact A person's performance in this job has significant immediate impact on expense, efficiencies or achievement of overall department and company objectives.

Supervisory Responsibility Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)

Physical Demands "NA": Not Applicable

"O": Occasionally - (up to 3 hours/day)

"F": Frequently - (3-6 hours/day)

"C": Constantly - (6-8 hours/day)

F: Climbing O: Balancing O: Stooping F: Kneeling F: Crouching O: Crawling F: Reaching C: Standing F: Sitting F: Walking O: Feeling F: Fingering F: Grasping F: Repetitive Motion C: Talking C: Hearing F: Pushing - Up to 25 lbs. F: Pulling - Up to 25 lbs. F: Lifting - Up to 25 lbs. O: Pushing - 26-50 lbs O: Pulling - 26-50 lbs. O: Lifting - 26-50 lbs. O: Pushing - Over 50 lbs. O: Pulling - Over 50 lbs. O: Lifting - Over 50 lbs.

Environmental Conditions "NA": Not Applicable

"O": Occasionally - (up to 3 hours/day)

"F": Frequently - (3-6 hours/day)

"C": Constantly - (6-8 hours/day)

O: Inside conditions: Protection from weather but not necessarily from temperature change. C: Outside environmental conditions: No effective protection from weather. O: Extreme cold: Temperatures below 32 degrees for periods of more than one hour. F: Extreme heat: Temperatures above