Client Service Specialist - Call Center

Client Service Specialist

As a Client Service Specialist, you will be responsible for receiving and responding to inbound customer inquiries, performing outreach to providers and members, providing program support for contract members, and providing technical and administrative support for various contracts, including support of internal applications and tools.

Responsibilities:

• Ensure the highest level of customer satisfaction by partnering with team members and program support to meet contract-specific service level agreements and successfully performing responsibilities as defined by the assigned contract(s).
• Customer support may include answering general inquiries, troubleshooting issues, scheduling/rescheduling assessments, and other administrative responsibilities as assigned.
• You may refer more complex calls to appropriate team members.
• Demonstrate professionalism through written and verbal communication with both internal and external customers, using multiple communication methods.
• Provide general office support.
• May perform data entry into database within specified timeframes.
• Prepare and distribute applicable correspondence from multiple sources to external participants following standard operating procedures and quality standards, to meet contract requirements.
• Listen to concerns, analyze information, recommend solutions, and confirm customer satisfaction.
• Work as an engaged team member to provide feedback, suggest improvement, and work with leadership to achieve company and employee-owner goals.

Requirements:

• High school diploma and/or equivalent.
• 1 - 2 years experience working in a customer service environment.
• Demonstrated experience working in a fast-paced and deadline-driven environment.
• Excellent verbal and written communication skills.
• Intermediate PC skills.
• Proficiency in all Microsoft Office products.
• Ability to triage issues and handle multiple tasks at the same time. Keyboarding is equivalent to 50 words or more per minute.
• Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential.
• Call center experience preferred.
• Health care or insurance experience preferred.
• Bilingual skills preferred.
• We are unable to consider candidates outside of the United States, candidates in the state of California, or those in US Minor outlying islands and territories.

About Accede:

Accede Solutions is a Nationally Certified Search firm providing services in multiple sectors. We are a Women and Minority-owned Business with a strong emphasis on Diversity, Equity, and Inclusion (DEI). We have managed and Implemented Talent Acquisition and Talent Management processes and had successful engagement with clients in the areas of Financial Services, Technology, healthcare and professional services. We provide a full range of talent acquisition and management services designed to maximize the efficiency of your information management operation. From executive recruiting, to contract-to-hire placement, to contract employment, we offer solutions for your day-to-day workflow issues as well as workload spikes and special projects. We also specialize in retained executive search focused on recruiting distinctive leaders and C level roles. With a track record of successfully recruiting key human capital leaders, we have earned a reputation for insightful and nuanced cultural advisory work built on a platform of strong capability supported by a rigorous and artful approach in assessing cultural fit. We were listed as Fast 100 Asian American firm in 2023 & 2024 by USPAACC and listed as # 2115 fastest growing companies in US in INC5000 Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities Accede is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law. #IND123