tire and battery service advisor

Overview Position Summary: Maintains facility and sales floor safety and standards, organizes the Tire and Battery Center (TBC), presents merchandise, monitors tire and battery orders, provides member service, drives sales and service excellence, triages service workflow, demonstrates safety compliance, leverages technology, advocates brand, enables payments, complies with policies, and supports team development. Responsibilities Maintain facility and sales floor safety by conducting regular safety sweeps, handling forklift and hazardous materials, complying with steel standards, and reporting unsafe situations. Ensure the TBC sales floor is organized, stocked, zoned, and merchandised per company policies. Present and maintain merchandise displays, sign and price goods, and secure fragile/high‑shrink items. Monitor tire and battery orders, assist members with appointments, communicate lead‑time changes, and suggest alternatives. Provide expert member service and recommendations using Sam’s Garage, product knowledge, and reference materials. Drive sales and service excellence by communicating value and collaborating with associates across the club. Triage and prioritize service workflow in the TBC service bays, understanding queue and time requirements. Demonstrate knowledge of safety compliance, industry guidelines, equipment operations, TPMS, product specifications, seasonality, POS systems, and selling techniques. Leverage technology to enhance operations with digital tools and handheld devices. Serve as a brand advocate, model high‑quality service, and develop team members through training. Provide products and services to members, operate TBC equipment, handle merchandise logistics, and process payments, returns, refunds, and exchanges. Comply with company policies, procedures, ethics, integrity, and the Open Door Policy. Complete work assignments by using policies, data, and resources, setting priorities, and adapting to change. Core Values & Expectations Respect the Individual: embrace differences, foster belonging, and support teammates. Act with Integrity: maintain high standards, support the company’s regenerative mission, and act consistently. Serve our Customers and Members: put the customer first, make data‑driven decisions, and balance priorities. Strive for Excellence: learn continuously, take calculated risks, and drive improvements. Minimum Qualifications Valid state‑issued driver's license. 18 years of age or older. Preferred Qualifications Auto service industry, Retail Experience. Compensation & Benefits The hourly wage range for this position is $19.00 to $27.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Benefits include medical, vision, and dental coverage, 401(k) and stock purchase options, company‑paid life insurance, paid time off (PTO, parental leave, family care leave, bereavement, jury duty, voting), short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates. Eligibility may vary by classification and length of employment. Location Primary Location: 5555 S BUCKNER BLVD, DALLAS, TX 75228-6101, United States of America. #J-18808-Ljbffr Sam's Club