Client Care Coordinator

Benefits:

Health insurance

Paid time off

Training & development

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Are you a people person who enjoys building relationships, helping customers find solutions, and creating exceptional client experiences? Do you thrive in a fast-paced environment where you can combine customer service, sales support, and organizational skills to make a real impact?

We are a growing, family-owned lawn and shrub care company seeking a Client Care Coordinator to join our team. This role is ideal for someone who enjoys connecting with customers, identifying their needs, supporting sales growth, and ensuring an outstanding customer experience from the first interaction through ongoing service.

If you're motivated, organized, customer-focused, and enjoy helping a business grow, we'd love to meet you.

What You'll Do Client Care & Sales Support (Primary Focus)

Serve as the friendly first point of contact for customers via phone, email, and text

Build relationships with prospective and existing customers

Educate customers on our lawn, shrub, and outdoor services

Assist customers with service recommendations and customized solutions

Generate and follow up on sales opportunities and customer inquiries

Support customer retention and renewal efforts

Maintain accurate customer records and document all communications

Coordinate scheduling and assist with day-to-day office operations

Process customer payments and support Accounts Receivable functions

Send invoices, statements, and payment reminders

Respond to billing and account inquiries professionally and promptly

Collaborate with team members to ensure a seamless customer experience

Participate in ongoing training and professional development

We're Looking for Someone Who:

Has an upbeat, positive attitude and enjoys helping people

Is confident speaking with customers and identifying their needs

Possesses strong customer service and relationship-building skills

Is organized, detail-oriented, and dependable

Can effectively manage multiple priorities in a fast-paced environment

Has excellent written and verbal communication skills

Is professional and confident on the telephone

Is comfortable using Microsoft Word, Excel, email, and texting platforms

Is tech-savvy and comfortable learning new software systems

Has 2+ years of customer service, sales support, administrative, or account management experience

Has experience following up on leads, customer inquiries, or service recommendations

Is self-motivated with strong follow-through skills

Works well independently and as part of a team

What We Offer

Competitive hourly pay: $24.00 – $28.00 per hour

401(k) with company match

Health insurance

Dental insurance

Paid time off

Paid training

Professional development opportunities

Employee discounts

Referral program

Supportive, family-oriented work environment

Opportunities for growth and advancement

Schedule

Monday–Friday

Seasonal Saturdays as needed

Occasional overtime during peak season

Work Location

In Person – Wall, NJ 07727

If you're looking for an opportunity where you can combine your customer service expertise, sales abilities, organizational skills, and passion for helping people, we'd love to hear from you.

Apply today and help us grow while creating exceptional experiences for our customers.

Benefits:

401(k) matching

Dental insurance

Health insurance

Paid time off