Program Facilitator

Program FacilitatorReporting directly to the Director of Central Program Delivery on the Central Program Team, the Program Facilitator is responsible for leading the design and delivery of program solutions that are on the vanguard of Year Up United's evolving program models utilizing centralized instruction and support. The Program Facilitator will be responsible for overseeing, designing, and delivering unique pilots that seek to connect Opportunity Youth to career-track jobs in rapidly scalable ways. The Program Facilitator is also responsible for driving and leading site-based projects that provide Year Up United with invaluable leverage and flexibility.The ideal candidate will thrive in a fast-paced, dynamic, complex start-up, ever-changing entrepreneurial work environment. The candidate will be a strong and effective communicator who can expertly and independently navigate a variety of responsibilities, is comfortable with change, and can design and deliver training programs and solutions that achieve strong program outcomes. The candidate demonstrates strong facilitation and coaching skills and understands the principles of adult learning, how to effectively remove barriers to learning, and how to support and engage students in an open/flipped classroom environment.To be successful in this role, you will be tech savvy and creative and brings expert communication, administrative, and management skills that serve as a model for participants and partners. The candidate can juggle multiple relationships and a range of small and large-scale projects at once, has experience managing through influence, and can work collaboratively across internal and external stakeholders to ensure that all goals and metrics centered on student success are achieved.In keeping with Year Up United's values, the Associate Director will have the opportunity to interact with students as coach, group facilitator, and advocate, participating in creating and sustaining a positive educational environment, with trust among students, faculty and site leaders.Key Responsibilities:Work collaboratively with partners to ensure alignment across teams and coordinate support for students while ensuring that the needs of all parties are metBuild and manage relationships with critical project stakeholders and drive a process to share information with the broader team on an on-going basisDevelop programmatic materials and processes with an eye towards replication and scale across projects, teams, and marketsMake programmatic decisions that meet the needs of both the students and employer partnersDocument program and participant-related data and synthesize/report out on trends and learningsOversee additional program facilitators assigned to specific pilots and projectsRepresent the learning coach perspective when working with various functional teamsContribute insights, learnings and improvements to program pull ups/debriefs and support the development of improved systems for future program iterationsLearning Coach and Instructional Facilitator:Ensure that Year Up United students are "graduate ready" upon completion of program through college-level and career-focused trainings conducted in all phases of the program for students:Own and drive all aspects of teaching and assessing students in a twice-weekly "Career Development and Interpersonal Relations" course as student prepare to go on internshipOwn and drive all aspects of teaching and assessing a once-weekly Internship Seminar for students as they transition from internships to careerOwn and drive all aspects of the systematic delivery of skills-based seminars and courses for graduates of the program as they continue on their job search; including but not limited to topics such as: resume writing, job searches, interviewing techniques and make connections to higher education resources like FAFSA, grant/scholarship research, and college enrollmentEnsure the accurate tracking of all metrics in a CRM (Salesforce.com) and LMSSupport students' professional growth and development through thoughtful facilitation and coachingProvide check-ins and support structures that complement the student online learning experienceAnticipate, identify and respond to student needs to provide high-quality services for studentsProvide regular updates on the status of the program and participants (highlights, retention challenges, issues to flag, etc.) to support student successGather feedback of participant's progress and success to inform partners and Year Up United staffDevelop and maintain relationships with other functional teams within the organization that are critical to serving students successfullyNational Program Team Member:Collaborate with Year Up United National and direct service teams to support projects and provide high-quality coaching support for students in their journey to achieve career readinessSupport local program teams with general execution needs related to Year Up United's high support/high expectations modelProvide regular updates on the status of the projects and participants, highlighting achievements, addressing concerns, and managing milestones with Year Up United National and direct service teams to ensure project successDevelop materials with an eye towards replication and scale across projects, team and marketsOther duties as assignedYear Up United Citizen:Live the values of Year Up United and integrate them into one's work on a daily basisParticipate in initiatives that support the effectiveness, growth and impact of Year Up UnitedServe as student advisor/mentor, and participate in Learning Community with local sitesQualifications:At least 5+ years of experience in facilitating/teaching and coaching Opportunity YouthProficient in case management documentation with skills in creating and executing support plans (MSW a plus)Experience creating virtual learning communities and coaching students by leveraging technologyExperience designing, teaching, and facilitating workforce readiness curriculum and trainings with a commitment to asset-based adult learning principlesKnowledge of job coaching, career counseling, job training and/or enterprise staffing requirementsExperience as an advocate or case manager for historically underserved individualsKnowledge and understanding of crisis intervention protocols and modalitiesA professional and resourceful style with the ability to work independently and as a team player, to take initiative, and manage multiple tasks and projects at a timeHigh comfort level in having one-on-one coaching conversations and facilitating difficult conversations with staff and students alikeExceptional interpersonal skills with demonstrated experience in collaboration across diverse teams and geographic areas to solve complex problems effectivelyProven ability to make good, proactive decisions in potentially emotionally charged situations and/or in the absence of complete clarity; comfortable taking risksAbility to handle sensitive and confidential information with discretionA passion for working with young adults, an unshakable belief in their potentialCommitment to diversity and inclusion & Demonstrated experience working with diverse teams and engaging diverse groups of people with an understanding of the importance of cultural competencyProficiency with the Microsoft Office Suite, particularly Outlook and WordUnderstanding of the Opportunity Divide and its driversSalary Range: $70,500 - $82,000Working at Year Up United:Starting January 5, 2026, employees are expected to work on-site at least two days per week (Monday through Thursday dependent on job requirements). To be eligible for employment, candidates must live and work in a state (or an approved proximate state*) where Year Up United operates. For a list of eligible locations, please visit: proximate states where Year Up United operates are: Connecticut, Indiana, New Hampshire, New Jersey, South Carolina and Virginia.Compensation & Benefits:Year Up United has established salary ranges for each of our sites, which allows us to pay employees competitively, equitably and consistently in different geographic markets. For roles in which the location is listed as flexible, the range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Salary offers take into account a candidate's skills, experience, and location. Your recruiter can share more about the specific salary range for your location during the hiring process.Benefits: Comprehensive healthcare options and dental coverage; 401(k) match for eligible participants.Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year.** This is an exempt role (paid on a salaried basis). **Organization Description:Year Up United is a national 501(c)3 workforce development organization