ServiceNow Tech Lead

ServiceNow Tech Lead

Immediate need for a talented ServiceNow Tech Lead. This is a 06+months contract opportunity with long-term potential and is located Reston, VA, Philadelphia, PA, Mount Laurel NJ (Onsite). Pay Range: $85 - $90/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities

• Note: The resource will be in direct touch with Business teams.
• As a ServiceNow Tech Lead, you will be responsible for leading the effort to design, build, and configure applications, acting as the primary point of contact.
• Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Governance and change control for enhancements
• Interface with domain architects
• Discuss & capture requirements with platform & product owner
• Analyze requirements
• Recommend solution options
• Perform FSD reviews
• Impact assessments
• Coordinate development with scrum team
• Develop innovative solutions using ServiceNow Flow Designer to streamline business processes.
• Collaborate with cross-functional teams to integrate Client Configuration Management Database for efficient data management.
• Lead training sessions for team members on IT Service Management best practices.
• Contribute to the enhancement of ServiceNow Data Sources and Integrations to optimize system performance.

Key Requirements and Technology Experience

• Must have skills: ServiceNow, ServiceNow Module, ServiceNow Flow Design
• Expert proficiency in ServiceNow Flow Designer is required. Advanced level of proficiency in ServiceNow Configuration Management Database (CMDB) is recommended.
• IT Service Management (ITSM) at Expert proficiency, ServiceNow Data Sources and Integrations at Advanced proficiency, and ServiceNow at Expert proficiency are suggested skills.
• Experience with TSOM, TSM, TNI, CMDB, SOMT, Integrations Hub, Flow Designer
• Certified CSA, CAD, CIS
• CTA and/or CMA a plus
• Understanding of ServiceNow data model, tables, workflows

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.