Senior Field Service Professional - Fire Systems

Senior Field Service Professional – Fire Systems

As a Senior Field Service Professional – Fire Systems for our Service team, you will be tasked with responding and resolving complex service calls providing technical support and troubleshooting to Honeywell customers. Additional responsibilities related to the technical delivery of small service jobs, time and work material, and preventive maintenance may be assigned as well. These customers will have various products installed that fall into fire systems category as well as their associated computer systems. The goal is to ensure system up-time and efficiency.

You will report directly to our Sr. Field Service Supervisor in Morrisville, NC.

Key Responsibilities:

• Perform/Review installation methods, checkout, and test, start up on fire alarm systems and adhere to plans, specifications, and contract requirements.
• Perform yearly NFPA fire alarm inspections.
• Independently troubleshoot and repair complex issues.
• Program more than one system
• Perform system back-ups and install appropriate updates and patches
• Run one-off problems, scenarios, and integrations based on the needs of the customer
• Program EBI's
• Understand and apply knowledge of virtual machines, system imaging, and networking to serve the needs of the customers (may need to possess certifications) Complete required documentation for work performed or other contractual obligations.
• Proper use of safety personal protection equipment
• Obtain clearances as required by customer
• Jobs completed at or under cost (+ or- 2%), under hours for start-up.
• Promotes builds and maintains good customer relations and assists in contract retention; informs supervisor or customer needs, requirements, systems status, and actual or potential customer problems.

You will follow a Monday through Friday 8-hour per day schedule and home every night. You may be assigned to customers in various locations in the Eastern Region of North Carolina including but not limited to Greenville, Raleigh, Wilson, Greensboro, Mount Holly, and Burlington. You will be on a rotating on-call support schedule once week every 5 weeks out of Honeywell's Raleigh, NC office. You will be assigned a service vehicle and a fleet card for fuel, maintenance and repairs for business use.

Qualifications

YOU MUST HAVE

• 2+ years of proven fire alarm system service, repair, install experience
• NICET LEVEL I Certification, or willingness to take the certification exam during first 12 months of employment with Honeywell.
• Able to prepare for and test NICET LEVEL II Certification
• Basic knowledge of fire alarm system codes, NFPA guidelines, device use and functions for fire alarm applications
• Valid Driver's License and driving record acceptable to Honeywell
• High School Diploma or GED
• Strong technical knowledge and expertise in relevant fire alarm technologies
• Ability to effectively manage and prioritize multiple projects and tasks
• Strong problem-solving and decision-making abilities
• Excellent communication and people-oriented customer-facing skills

WE VALUE

• Previous experience with NFPA compliant fire alarm inspections.
• Associate degree or bachelor's degree from technical college
• Technical Training or equivalent field experience
• Ability to work independently and make sound decisions
• Ability to work in a team environment
• Continuous learning mindset and willingness to stay updated with industry advancements
• Results-oriented approach
• Strong problem-solving and thoughtful abilities

BENEFITS OF WORKING FOR HONEYWELL

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit:

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell:

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B, and there are approximately 18,000 employees globally. To learn more, please visit