Customer Service Representative

Customer Service AssociateThe Customer Service Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.Essential Duties & ResponsibilitiesInclude the following. Other duties may be assigned.Customer ServiceProvide a positive representation of Bill's Ace Hardware.Proactively assist customers in solving problems.Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.Possess a friendly outgoing demeanor; work well with customers as well as associates.Ensure all pages and calls are answered promptly, courteously and effectively.Forward any customer complaint that cannot be handled to a member of management.Possess strong product knowledge and knowledge of store layout and location of products.Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.Store OperationsAssist in creating a positive, professional and safe work environment.Assist with receiving, checking in and stocking of merchandise throughout the store.Assist with maintaining back stock levels.Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.Assist with merchandise resets through the store.Provide assistance to Department Specialists, i.e. price changes, special orders.Ensure signage is current throughout the store.Communicate any Store Support Center issue to the Manager for follow up.Communicate any merchandising, cost control or sales idea to the Manager.Participate in store meetings.Be professional in appearance and actions.Perform all other duties as assigned.Learning OpportunitiesWorking at a hardware store you can learn how to:Cut keys or rekey locksCut glassDrive a forkliftMix paintFill propaneOr generally learn about:PlumbingElectricalGardeningBarbecues/GrillingPower toolsCustomer service& so much more!Physical DemandsStanding, walking, lifting (up to 25 lbs), climbingTime Commitment Options - Full Time or Part Time Available!Part Time Requires one of the following:Work both Saturday and Sunday – 16 hours ORWork (5) 4 hour weekday afternoon/evening shifts – 20 hoursOvertime is paid on more than 8 hours in a dayLocation – We are hiring for both locations!Concord, CA – 4451 Clayton RdMartinez, CA – 3610 Pacheco BlvdBenefits401k with company matchFull medical and dental insuranceOptional life insuranceAccrued PTOFlexible schedulingMerit based pay increases and bonuses& more!Notice to Applicant about this EmployerYou are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation. Ace Hardware