Application Support Engineer

Job Description Strong hands-on experience in Java and Spring Boot backend development Experience with Amazon EKS, Kubernetes, and containerized environments Familiarity with monitoring, logging, and alerting tools (App D, Grafana, CloudWatch, ELK, Splunk) Exposure to monitoring tools like AppDynamic Knowledge of CI/CD pipelines and DevOps practices. Understanding of content management systems and integration pipelines Incident management and ITIL practices Troubleshooting and analytical skills in complex distributed systems Scripting skills in Python or Bash Ownership of incident triage, RCA, and resolution Strong communication and cross-team coordination skills Experience with maintaining support documentation and runbooks Participate in on-call rotations and handle critical incident responses Experience mentoring support engineers Lead L2/L3 support for Java/Spring Boot microservices in a cloud-native (EKS/Kubernetes) environment Own incident triage, RCA, and resolution across distributed systems Oversee monitoring (AppDynamics, Grafana, ELK, CloudWatch) and ensure proactive alerting Drive automation via scripting (Python/Bash) and streamline support workflows Collaborate with DevOps on CI/CD and release readiness Maintain support runbooks, documentation, and ensure ITIL-aligned operations Mentor support engineers and ensure round‑the‑clock on‑call coverage Ensure application stability, performance, and effective stakeholder communication Must Have Technical/Functional Skills Application support expertise Strong hands-on experience in Java and Spring Boot backend development Experience with Amazon EKS, Kubernetes, and containerized environments Proven experience supporting cloud‑native microservices in production Familiarity with monitoring, logging, and alerting tools (App D, Grafana, CloudWatch, ELK, Splunk) Exposure to monitoring tools like AppDynamic Knowledge of CI/CD pipelines and DevOps practices. Understanding of content management systems and integration pipelines Incident management and ITIL practices Troubleshooting and analytical skills in complex distributed systems Scripting skills in Python or Bash Ownership of incident triage, RCA, and resolution Strong communication and cross-team coordination skills Experience with maintaining support documentation and runbooks Participate in on‑call rotations and handle critical incident responses Experience mentoring support engineers Roles & Responsibilities Lead L2/L3 support for Java/Spring Boot microservices in a cloud-native (EKS/Kubernetes) environment Own incident triage, RCA, and resolution across distributed systems Oversee monitoring (AppDynamics, Grafana, ELK, CloudWatch) and ensure proactive alerting Drive automation via scripting (Python/Bash) and streamline support workflows Collaborate with DevOps on CI/CD and release readiness Maintain support runbooks, documentation, and ensure ITIL‑aligned operations Mentor support engineers and ensure round‑the‑clock on‑call coverage Ensure application stability, performance, and effective stakeholder communication Generic Managerial Skills, If any Team Leadership: Guide and mentor L2/L3 support engineers; build a high‑performing and collaborative team Incident & Crisis Management: Lead critical incident response with composure; ensure timely resolution and stakeholder communication Stakeholder Management: Coordinate effectively with business, development, QA, and DevOps teams to align priorities and expectations Resource Planning: Manage team shifts, on‑call rotations, and workload distribution to ensure 24×7 coverage Process Governance: Enforce ITIL practices (incident, problem, and change management) and drive compliance Decision‑Making: Make quick, informed decisions under pressure, especially during outages or high‑severity issues Communication Skills: Provide clear, concise, and timely updates to technical and non‑technical stakeholders Continuous Improvement: Identify support process gaps and drive automation, tooling, and documentation enhancements Performance Management: Track KPIs (MTTR, SLA adherence, incident volume) and drive team accountability Risk & Impact Assessment: Evaluate change and deployment risks to production systems and recommend mitigation plans Salary Range $100,000–$130,000 a year TCS Employee Benefits Summary Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #J-18808-Ljbffr Tata Consultancy Services