Customer Service Lead - Part-Time

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overview As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day‑to‑day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You’ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You’ll ensure a customer‑first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You’ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently. Key Responsibilities Model company core values, Our Burlington philosophy, and appropriate back‑of‑house standards and execution strategies for the rest of the receiving team. Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer‑first focus and delivering a consistently great experience to all our customers with a high level of professionalism. Maintain a neat and orderly front‑end area, troubleshooting issues with registers and transactions. Coordinate meal and break periods and monitor schedule adherence. Requirements You must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs or more, as well as the ability to stand and walk for extended periods of time. Benefits You’ll enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. Burlington provides a variety of training and development opportunities. Equal Opportunity Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Location Montgomery Village—19142 Montgomery Village Ave, ZIP 20886. Compensation Base Pay: $19.00 per hour. Position Details Position Type: Regular Part‑Time | Career Site Category: Store Associate | Position Category: Retail Store | Posting Number: P1-1960953-2 #J-18808-Ljbffr