Group Supervisor

Job Description: Job Summary: As a Group Supervisor at our Walgreens fulfillment center, you will serve as a pivotal leader, mentor, and coach to others, including both individual contributors and team leaders. You will help team members unlock their full potential through personalized guidance and professional development. Your expertise will directly impact patient outcomes as you foster a culture of excellence within our closed-door pharmacy setting. You will build and nurture meaningful relationships with colleagues from diverse backgrounds, experiences, and perspectives. This position is located in our climate-controlled, closed-door pharmacy facility featuring advanced automation technology and modern amenities. This facility is brand new Flexibility to work both first and second shifts, including weekends and holidays, would be expected in this position. Job Responsibilities: + Resolves and/or provides technical advice on complex or critical issues that have been escalated from Function + Determines and initiates appropriate resolution for escalations. Reports issues/concerns to Group Manager when appropriate. + Supervises daily activities of all team members and Function Leads for scheduled shift and provides feedback and coaching of team members according to quality standards. May intercede on communication with difficult customers or patients. + Responsible for coaching and developing the Centralized Services team members and Function Leads. + Conducts performance reviews with team members, identifies opportunities for development, and recommends sustainable solutions to achieve necessary results. + Continues to look for ways to improve current processes with enhancements and ideas. Makes recommendations on process improvement to Group Manager. + Maintains working relationships and cooperates actively with all levels and areas of management to ensure that the objectives of the department and company are met. + Responsible for ensuring compliance with federal, state, and local laws, as well as company and facility policies and procedures. Maintains standards of performance in accordance with policies and procedures (e.g., HIPAA guidelines/regulations, insurance, and fraud abuse guidelines, required productivity levels, timeliness expectations, etc.) About Walgreens Founded in 1901, Walgreens (proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Job ID: 1786415BR Title: Group Supervisor, Fulfillment Center Company Indicator: Walgreens Employment Type: Job Function: Customer Contact Center Full Store Address: 4741 CHAPMANS RD,ALLENTOWN,PA 18104 Full District Office Address: 4741 CHAPMANS RD,ALLENTOWN,PA,18104-09303-01407-M External Basic Qualifications: + Bacheloru2019s Degree OR High school diploma/GED and at least 4 years of experience working in a fulfillment, logistics or centralized service setting. + Ability to be licensed as a Pharmacy Technician by the state Board of Pharmacy or nationally recognized certification agency within the state mandated timeline and PTCB Certified within twelve months of placement in position. + Experience in identifying operational issues and recommending and implementing strategies to resolve problems. + Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. + Experience building and maintaining relationships within a team, coaching, mentoring, and training staff. + Experience with MS Office Suite. Preferred Qualifications: + Experience applying knowledge of Workforce Management Systems (WMS) + Bi-lingual in English and Spanish. + Experience working in a pharmacy fulfillment setting. We will consider employment of qualified applicants with arrest and conviction records. The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here /benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser /benefits Shift: Store: