Automotive Sales Support Specialist

Automotive Sales Support Specialist

Job Type: Full-Time | On-Site Automotive Dealership – Sales Support / Business Development Center (BDC)

Pay: Hourly + Performance Bonuses

Get paid for scheduling appointments – not selling cars

Job Description:

We are hiring a motivated Automotive Sales Support Specialist to join our fast-paced dealership call center. This role is focused on responding to inbound and outbound leads, handling phone/text/email communication, and scheduling appointments for our sales team.

If you enjoy talking to people, working in a structured environment, and getting rewarded for performance without the pressure of closing deals, this role is for you.

What We're Looking For:

• Strong phone presence and clear communication skills
• Comfortable making and receiving a high volume of calls
• Positive attitude, reliable work ethic, and coachability
• Sales, call center, hospitality, or customer service experience preferred
• Basic computer skills, CRM experience is a plus but not required
• Automotive experience is a plus but not required

What You'll Do:

• Respond quickly to inbound leads (internet, phone, & chat)
• Make outbound follow-up calls to customers who have shown interest
• Schedule and confirm sales appointments for the sales team
• Provide a friendly, professional first impression of the dealership
• Work closely with sales managers and consultants to ensure smooth handoffs
• Follow proven scripts and processes (with room for personality)

-You are not responsible for closing sales or negotiating prices. -Your success is measured by appointments scheduled and shown.

Why This Role Is Different (and Better):

• No cold calling from scratch — leads are provided
• No pressure to close deals
• Clear expectations and measurable goals
• Paid for performance you control
• Training provided — we teach you how to succeed
• Stable schedule in a professional environment

This is an excellent role for:

• Call center reps
• Customer service professionals
• Internet sales reps
• Hospitality or retail associates
• Anyone looking to enter the automotive industry without traditional sales pressure

Compensation & Benefits:

• Competitive hourly pay plus performance-based appointment bonuses
• Paid training & Growth opportunities within sales, management, or marketing
• Supportive leadership and structured processes in a fast-paced, team-oriented environment
• Paid Vacation and Holidays
• Great Benefits
• Pre-Tax Matching 401K
• Medical, Dental & Vision Insurance
• Discounts on Products and Services
• College assistance program available through Strayer University

Schedule:

• Full-time schedule
• Nontraditional hours and flexible schedules available
• Weekend and non-major Holiday availability may be required

About Firkins Automotive:

• We are the Chrysler Jeep Dodge Ram Mitsubishi Dealership in Bradenton, Florida.
• We are family owned and have been in business for over 70 years.
• We are located just 10 minutes from award winning beaches!
• Customer Service is our number one priority.
• Our Service Department is currently expanding to better serve our community.