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FT Food Lion To Go Lead

Food Lion

Mebane, NC
  • Primary Purpose:

    Responsible for Click and Collect operations, making decisions which impact Food Lion To-Go associates and the level of service offered to our customers. Act as a customer service ambassador in all departments to achieve business goals while fostering an environment that produces high levels of customer satisfaction and associate morale.

    Duties and Responsibilities:
    • Lead all Food Lion To-Go operations, including training, coaching, associate development, and support with department staffing
    • Maintain effective iPhone schedules to meet business traffic requirements of on-line orders to minimize customer inconvenience
    • Providing leadership and motivation to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
    • Support the achievement of budgeted financial and operating results, including To-Go KPIs
    • Proactively partner with department managers to ensure fresh orders, particularly those with out of stocks are handled properly
    • Ensure return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and perishable items
    • Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, and friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations.
    • Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations
    • Controls store's expenses through proper ordering, care for supplies and equipment
    • Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
    • Has a complete understanding of iPhone scheduling, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Click and Collect operations
    • Observes and corrects all unsafe conditions that could cause associate or customer accidents
    • Reports all associate and customer accidents in accordance with established Food Lion procedures
    • Ensures compliance with local, state and federal regulations
    • Adheres to all company guidelines, policies and standard practices
    • Maintains security standards
    • Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
    • Provides feedback to Customer Service Manager on any To-Go operational or performance issues
    • Provides recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
    • Follow proper troubleshooting guidelines to resolve technical concerns and escalate opportunities to Customer Service Manager or Manager on Duty when systems are negatively impacted
    • Support Front End during downtime
    • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
    • Demonstrate a drive to grow sales in the Food Lion To-Go department through customer experiences and educating associates and customers on Food Lion To-Go
    • Performs all other duties as assigned
Primary Purpose:

Responsible for Click and Collect operations, making decisions which impact Food Lion To-Go associates and the level of service offered to our customers. Act as a customer service ambassador in all departments to achieve business goals while fostering an environment that produces high levels of customer satisfaction and associate morale.

Duties and Responsibilities:
  • Lead all Food Lion To-Go operations, including training, coaching, associate development, and support with department staffing
  • Maintain effective iPhone schedules to meet business traffic requirements of on-line orders to minimize customer inconvenience
  • Providing leadership and motivation to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
  • Support the achievement of budgeted financial and operating results, including To-Go KPIs
  • Proactively partner with department managers to ensure fresh orders, particularly those with out of stocks are handled properly
  • Ensure return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and perishable items
  • Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, and friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations.
  • Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations
  • Controls store's expenses through proper ordering, care for supplies and equipment
  • Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
  • Has a complete understanding of iPhone scheduling, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Click and Collect operations
  • Observes and corrects all unsafe conditions that could cause associate or customer accidents
  • Reports all associate and customer accidents in accordance with established Food Lion procedures
  • Ensures compliance with local, state and federal regulations
  • Adheres to all company guidelines, policies and standard practices
  • Maintains security standards
  • Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
  • Provides feedback to Customer Service Manager on any To-Go operational or performance issues
  • Provides recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
  • Follow proper troubleshooting guidelines to resolve technical concerns and escalate opportunities to Customer Service Manager or Manager on Duty when systems are negatively impacted
  • Support Front End during downtime
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
  • Demonstrate a drive to grow sales in the Food Lion To-Go department through customer experiences and educating associates and customers on Food Lion To-Go
  • Performs all other duties as assigned
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Vacancy posted 3 days ago
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