Group Product Manager, Member Coverage & Support Platform Oscar · US (CA) · platform · People m[...]
$181k - $237kScrolllaunch
- Group Product Manager, Member Coverage & Support PlatformOscarThis Director-level role oversees the platform infrastructure for member coverage and support within a health insurance company. You will lead a team to manage complex backend systems, billing workflows, and internal support tools.### What you’d own* Member coverage data integrations and APIs* Billing and payment workflows* Internal tools for support teams* Product strategy for AI-assisted support models### Who it’s forA fit if you...* ✓You have 2+ years of experience managing other product managers* ✓You have a background in technical platform products, APIs, or internal workflow systems* ✓You excel at translating complex system architecture into business strategy for non-technical stakeholdersNot for you if...* ✗You prefer working on consumer-facing features over backend infrastructure and operational tools* ✗You prefer a low-dependency environment (this role requires heavy coordination with Operations, Data, and Engineering)* ✗You are looking for a role without people management responsibilities### Reading between the lines* The mention of 'modernizing legacy tooling' and 'seasonal peaks' suggests you will be managing technical debt and high-pressure stability issues.* The focus on 'first call resolution' and 'escalation rates' implies your success will be measured by operational efficiency metrics rather than just feature shipment.Not sure this one is for you? See the best-fit roles across 1,356 open PM roles.Paste your resume — it runs in your browser. Free, no signup, nothing uploaded.Match my resumeApply nowPostedYesterdaySeniorityDirectorSalary$181k–237k/yrLocationUS (CA)Product areaplatformTypeFull-time### Role typeAI NativePeople ManagerTechnical PMPlatform PM### BenefitsHealthDentalVisionEquityBonusPTOParental Leave401kWellnessFull job description### About OscarSee all roles →Oscar Health sells health insurance to individuals, families, and (through ICHRA) employers, wrapping the coverage in a consumer-facing app that connects members to virtual care, low-cost prescriptions, provider search, and a dedicated Care Team. What sets it apart is that it's built on its own full-stack technology platform rather than legacy insurer systems, with a Member Engagement Engine that uses personalized data to steer people toward affordable care. Founded in 2012, it now serves roughly 3.2M members across 20 states and is publicly traded on the NYSE. For a PM, it's a rare place where consumer product thinking collides with the regulatory and operational weight of US health insurance, and the company is unusually vocal about how it applies AI to the system.
- J-18808-Ljbffr Scrolllaunch
Vacancy posted 2 days ago
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