Customer Service Advisor

Join Our High-Energy Team as an Automotive Customer Service Advisor!Are you a natural communicator with a passion for helping people? Want to work in a fast-paced, team-oriented environment where your personality, energy, and communication skills truly shine?Premium Velocity Auto / Jiffy Lube (PVA) is seeking dependable, growth-minded Automotive Customer Service Advisors who can build trust, guide customers confidently, and deliver an exceptional experience from start to finish.No automotive experience needed -- we train! A valid driver's license is strongly preferred, but not required.Position: Customer Service Advisor (CSA)As a Customer Service Advisor, you'll guide customers through their entire visit -- while also performing basic maintenance services as a trained Lube Technician. This role combines customer service, sales, communication, and hands-on automotive work, creating strong career pathways in both customer care and automotive services.What You'll Do (High-Impact Responsibilities)Greet customers, review their service needs, and escort them safely from their vehiclesClearly explain available services, promotions, and recommendationsProvide unbiased, trustworthy recommendations based on technician findings and manufacturer guidelinesCommunicate service updates throughout the visitPerform basic preventive maintenance (oil changes, inspections, fluid top-offs, wipers, basic component replacements)Review completed services with customers, ensure satisfaction, and encourage return visitsAssist the team and perform other duties as assignedRequirementsValid U.S. driver's license (preferred)Authorization to work in the U.S. (no sponsorship available)Ability to stand for long periods; lift 50+ lbs.; bend, crawl, reach, and climb stairsComfortable working in enclosed or semi-outdoor environmentsProven face-to-face customer service or sales experienceQualificationsExcellent communication and customer service skillsStrong listening and reasoning abilitiesConfidence in overcoming objectionsPositive, energetic attitudeAbility to succeed in a fast-paced, team-oriented environmentCommitment to following safety proceduresWillingness to learn, train, and growStrong multitasking abilityFull-Time Employee BenefitsEmployer/employee-funded medical, vision, dental, prescription coverage, and telemedicineEmployer-funded basic life & AD&DBonus program for completing JLU trainingEmployee discounts on parts and servicesAdditional Optional BenefitsLife, accident, disability, and critical illness plansFlexible Spending Account (FSA) & Dependent Care FSAEmployee Assistance ProgramWill preparation & travel assistanceFull-time employees onlyAdded PerksPay increase opportunities within your first 60 days!Paid training + bonus incentives for completing modulesCross-training across multiple roles to increase your earning potentialCareer paths with limitless growth (Customer Service, Automotive, and Management)Safety-focused work environmentUnique benefits including legal & financial advising, member-only discount programs, and employee discounts (FT only)Ready to Deliver a High-Energy Customer Experience?Bring your positivity, communication talent, and drive for growth -- we'll provide the training, tools, and career path. Apply today and accelerate your future!Equal Opportunity EmployerJiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.