Program Supervisor

POSITION TITLE: Program Supervisor

JOB CLASSIFICATION: Regular, Full-Time, Non-Union

PROGRAM(S): Site-Based

REPORTING RELATIONSHIP: Program Manager

SUMMARY:

Since its founding as a teen drop-in center in 1972, Community Solutions (CS) has grown in both depth and breadth of services in response to the growing and changing needs in the community. As one of the most comprehensive nonprofit human services agencies in Santa Clara County and the surrounding areas, CS provides prevention, intervention, treatment, and residential services to more than 6,400 clients annually, helping them overcome the challenges posed by mental health issues, substance abuse, trauma, severe family dysfunction, sexual and domestic violence, and human trafficking.

Under the direction of the Program Manager, the Program Supervisor is responsible in collaboration with the manager for oversight of the day-to-day operation of assigned program and direct supervision of assigned staff. The Program Supervisor ensures the delivery of high-quality services consistent with Agency and Program goals, established practices, contract requirements, County & State regulations and Agency policy and procedures. Services are provided in Gilroy, Morgan Hill and San Jose or other locations as required by contracts.


The Ideal Candidate Will Possess the Following Qualifications and Knowledge:

Did you know that research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications? Please understand that no one ever meets 100% of the capabilities. If much of this describes you, we encourage you to apply. This might be the right next role for you if you have:

Required:

• Bachelor's degree or equivalent of 4 years of work experience in related field.
• Must demonstrate some strong leadership and management experience.
• Demonstrated ability to work effectively in a team-oriented work environment.
• Empowerment, advocacy and support techniques for victims/survivors of violence, people with mental illness and/or substance abuse issues.
• For IPA/SA team, must possess solid understanding of issues of violence against women, dynamics of intimate partner abuse and sexual assault.

Preferred:

• Master's degree.
• Mental Health Rehabilitation Specialist (MHRS) certification.
• 1-year management experience in a related field.
• Demonstrated ability to supervise direct support line staff.
• The individual will preferably be bilingual and bicultural.
• For Courts and Community Referred Services (CCRS) Division, CAADC certification and 4 years of work experience in a related field.
• For Solutions to Violence Division, must have 65 hours Intimate Partner Abuse/Sexual Assault (IPA/SA) training completed
• Working knowledge of wellness and recovery concepts, Medi-Cal regulations and program documentation strongly preferred.
• Working knowledge of Santa Clara County and surrounding areas community resources.
• Knowledge of case management, group and individual counseling, and linkage-referral.
• Experience managing productivity.

What You'll Be Doing in the role of Program Supervisor:

• Oversight of day to day operations of the program in collaboration with the Program Manager. Provides direct supervision of staff, as assigned. Assists with hiring, performance evaluation and progressive disciplinary actions. Participates in the supervision and evaluation of service delivery quality and content.
• In collaboration with the Program Manager, monitors the program effectiveness.
• Identify and coordinates quality improvement activities (year-round auditing) including review of outcomes.
• Ensures crisis line protocols/procedures are followed
• Coordinates and ensures staff and the program's daily activities are completed efficiently.
• Reviews documentation of direct reports' charts to ensure audit ready charts.
• Provides direct services, as needed. Provides back-up coverage for crisis response for evening and after hours.
• Provides professional development mentoring for staff, as well as, new employee orientation training, when required.
• Participates in internal and external meetings (County, community, and agency and team meetings), as requested.
• Facilitate team meetings in a strength-based manner - building trust and addressing concerns in a strength-based manner.
• Provides back-up coverage for Program Manager.
• Ensure productivity targets are met and if needed effective improvement plans are developed.
• Ensure that tracking tools are kept up and maintained.
• Ensure program capacity and outreach efforts are being maintained.
• Ensure adherence to contracts deliverables and outcomes.
• Work collaboratively with other Agency divisions.
• Promotes cultural awareness and competence.
• Develops and maintains collaborative relationships with appropriate community organizations and system providers.
• Demonstrates an understanding of HIPPA, confidentiality laws and policies, and assures the highest degree of confidentiality in the implementation of all responsibilities and duties.
• For IPA/SA team, advocates on behalf of the intimate partner abuse survivors with systems, institutions, agencies and at community meetings.
• Frequent travel is required to participate in Agency team meetings.
• Successfully completes all training requirements for this position to ensure agency and contract compliance.
• Provides transportation in personal or agency vehicles, including but not limited to the transportation of clients and/or another assigned Agency business.
• Performs first aid as needed based on training and certification.

Diversity, Equity, and Inclusion:

Community Solutions is deeply committed to diversity, equity, and inclusion. We are a team of dedicated professionals with backgrounds as diverse as the impact we achieve. We are committed to diversity in our workforce and equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We encourage candidates from all backgrounds to apply.

Working at Community Solutions:

Community Solutions offers a competitive and comprehensive salary of $70,300 per year, a generous employee benefits package, and encourages a strong work-life balance. We believe in supporting the whole person by providing:

• 100% of premiums paid by employer for full-time employees and eligible dependent children
• 403(b) Retirement Plan with 5% employer match
• 3-weeks paid vacation to start
• 13 paid holidays; 96 sick hours per year (inclusive of self-care/mental health days)
• Longevity bonuses
• Generous family medical leave for eligible employees
• Student Loan Forgiveness Program
• Staff learning and development and robust in-house training opportunities
• Employee-led Diversity, Equity, and Inclusion Resource Group

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to both sit and stand for extended periods, talk and hear, and use office equipment; occasional need to lift and move objects up to 25lbs.


Work Environment and Location: This position is located within commutable distance to our Gilroy headquarters or San Jose office and is open to a hybrid work schedule, with occasional needs to be able to travel into our offices and work in the evenings or weekends.

Special Requirements:

• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• License: Possess a valid California driver's license, current car insurance and a good driving record as documented by a DMV report and consistent with the Agency's liability insurance requirements.
• Requires an automobile to perform routine job duties.
• COVID-19 Vaccination: Please note that Community Solutions has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and clients. As a condition of employment, Community Solutions employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Note: This job description outlines primary duties, qualifications, and job scope, but is not intended to be a comprehensive description of job responsibilities. We expect each employee to offer their services wherever and whenever necessary to ensure the success of our endeavors.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently.


Candidates for this position must be legally authorized to work directly as an employee for any employer in the United States without visa sponsorship.