Student Financial Services Operations Clerk VI - Massachusetts College of Liberal Arts

Student Financial Services Operations Clerk VI About Massachusetts College of Liberal Arts: At MCLA, we're here for all,and focusedon eachof our students. Classes are taught by educators who care deeply about teaching, and about seeing their students thrive on every level of their lives. In every way possible, the experience at MCLA is designed to elevate our students as individuals, leaders, and communicators, fully empowered to make their impressions on the world. In addition to our 132-year commitment to public education, we have fortified our dedication to equitable academic excellence. MCLA has appeared on U.S. News & World Report's list of Top Ten Public Colleges for 11 consecutive years, earning the No. 6 spot on the list of Top Public Liberal Arts Schools in the nation for 2026. The College's focus on affordable education and economic prosperity is reflected in additional 2026 U.S. News rankings: No. 6 for Top Performer on Social Mobility for liberal arts colleges in the state and No. 4 for Top Performer on Social Mobility for public liberal arts colleges in the country. These rankings measure how well schools graduate students who receive Federal Pell Grants. Learn more at Job Description: GENERAL STATEMENT OF DUTIES AND RESPONSIBILITIES: Operating under the direct supervision of the Assistant Director and general strategic oversight and direction of the Executive Director of Student Financial Services, the SFS Operations Clerk handles high-volume administrative support, routine file exchanges, C-code/verification processing, state grant/scholarship files, and frontline customer service for students and families. SUPERVISION RECEIVED: Direct supervision from the Assistant Director of Student Financial Services with executive oversight by the Executive Director of Student Financial Services SUPERVISION EXERCISED: Supervision of work-study student(s) as assigned.

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITES:

State Grants & Third-Party Sponsorships: Assist with the management and disbursement of state grant and scholarship files (OSFA, VSAC, out-of-state agencies) in Banner and state portals. Process third-party sponsorships, outside scholarships, and complete verification forms for social service agencies. Scholarship Administration & Systems Leadership: Serve as the primary administrator for the AwardSpring scholarship management system and manage the administration of institutional and donor-funded scholarship programs, including award processing, eligibility review, coordination with scholarship committees, annual scholarship renewals, and reconciliation of scholarship funds. Frontline Student & Family Counseling: Serve as a preliminary point of contact for financial aid and student account inquiries received by phone, email, and front desk walk-ins, in coordination with the Clerk V in Student Financial Services. Counsel students and parents on financial aid application processes, billing schedules, and available funding options. Transactional & Administrative Support: Process award cancellations due to enrollment status changes; assist with preparation of consortium agreements. Maintain office supply inventory, form updates, routine mailings, and general file maintenance. Supervision Support: Assist with hiring, scheduling, and daily workflow oversight of student work-study employees in the SFS office. Assist the Assistant Director and Executive Director with non-director level duties as assigned. Requirements:

QUALIFICATIONS:

Education & Experience: Associate's degree preferred. 3+ years of administrative or customer service experience in a higher education financial aid or student financial services environment; experience administering scholarships. Technical Skills: Working knowledge of Student Information Systems (Ellucian Banner preferred), EDConnect, state portals (OSFA/VSAC), and Microsoft Office Suite (Word, Excel, Outlook). Core Competencies: Strong organizational skills and detail-oriented processing; ability to communicate financial information clearly and empathetically to students and parents; strong customer service skills. Additional Information: This is a full-time, permanent, benefited position within the AFSCME bargaining union. Salary for this position is $2,268.91 bi-weekly. Employee Benefits: Health Insurance: MCLA offers a variety of HMO, POS, and PPO-type health insurance plans for eligible employees. Coverage is effective on the 1st of the month following the date of hire. Exceptions to employees hired on the 1st of the month, coverage is effective immediately. Retirement: The MA State Employee Retirement System provides eligible employees with a retirement pension following a 10-year vesting period. In lieu of the retirement pension, eligible employees may select the Optional Retirement Plan with a maximum 5% employer matching contribution. Tuition Waivers & Discounts: eligible employees, including spouses and dependent children, receive reduced tuition at MA state colleges, community colleges, and universities. Paid Time Off: employees receive 12 paid holidays and generous vacation, personal, and sick leave benefits. Until further notice, in response to the Presidentialproclamation, issued on September 19, 2025, imposing a significant fee on the entry of individuals with new H-1Bvisas, this position is not eligible forvisasponsorship. Massachusetts College of Liberal Arts complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodations to qualified applicants and employees with disabilities. Should you need to request a reasonable accommodation for the application process, please email Brenda Stokes, Executive Director of Human Resources. Massachusetts College of Liberal Arts is deeply committed to fostering a community of excellence, equity, diversity, and inclusion. We provide equal access to educational, co-curricular and employment opportunities for all applicants, students, and employees regardless of race, color, religion, national origin, age, disability, gender, sexual orientation, gender identity, gender expression, genetic information, marital or parental status, veteran status, or membership in any other legally protected class. Massachusetts College of Liberal Arts does not discriminate on the basis of sex in any educational program or activity that they operate, which extends to admission and employment. Inquiries about Title IX, Equal Opportunity, or ADA/504 and other non-discrimination policies may be directed to MCLA's Interim Title IX and Equal Opportunity Coordinator, to the Assistant Secretary of the Department of Education Office for Civil Rights, or both. Lucas Morrill Interim Title IX and EO Coordinator 375 Church Street, North Adams, MA 01247 Telephone: View phone number on click.appcast.io View email address on click.appcast.io U.S. Department of Education, Office for Civil Rights 33 Arch Street, 9th Floor Boston, MA 02119-1424 Telephone: View phone number on click.appcast.io; FAX: View phone number on click.appcast.io; TDD View phone number on click.appcast.io View email address on click.appcast.io #J-18808-Ljbffr Massachusetts College of Liberal Arts