Platform Manager - Network Security

Network Security Platform Manager

Citizens Bank is seeking an accomplished Network Security Platform Manager to lead the strategy, architecture, and operations of the Network Security and Load Balancing product line. This leader will oversee a global team of highly skilled network security architects and engineers, driving innovation, automation, and strong security posture across all network platforms.

Key Responsibilities

• Lead, mentor, and develop a high-performing global team of security architects and network engineers, with staff located in the U.S. and India.
• Foster a culture of accountability, collaboration, continuous learning, and operational excellence.
• Set clear strategic direction for the product line, ensuring alignment with business goals and enterprise security standards.

Network Security & Platform Ownership

• Champion the vision for automated network security and load balancing across Citizens Bank's enterprise infrastructure.
• Oversee the architecture, implementation, and lifecycle management of firewalls, outbound proxies, load balancers, and cloud-native security solutions.
• Drive automation of policy enforcement, including Port Open Request (POR) workflows and Load Balancer (LB) configuration orchestration.
• Implement and mature Zero Trust models and micro-segmentation strategies for both on-prem and cloud environments.
• Serve as SME for key technologies, including Palo Alto, F5, AWS/Azure networking constructs, ForcePoint, Netskope, Zscaler, and Illumio.

Audit, Compliance & Risk Management

• Act as the central point of contact for all network-security-related audits and regulatory reviews — internal, external, PCI, GDPR, and OCC examinations.
• Lead the end-to-end process for responding to audit requests, supplying evidence, coordinating walkthroughs, and managing communication with auditors and banking regulators.
• Document operational risks (ORs), ensure accurate risk classification, and drive creation and execution of remediation action plans.
• Maintain strong relationships with internal risk, compliance, and cybersecurity governance partners.

Vulnerability & Incident Management

• Oversee the vulnerability management program for network platforms, including intake, analysis, prioritization, and remediation tracking of vulnerabilities.
• Partner with Cybersecurity teams to ensure SLAs are met, risks are documented, and exceptions are formally approved when necessary.
• Provide executive-level reporting on vulnerability posture, risk trends, and remediation progress.

Product Ownership & Stakeholder Engagement

• Maintain a clear product backlog balancing net-new features, technology refresh, security posture improvements, and operational enhancements.
• Work closely with enterprise architects, IT security teams, application teams, and business stakeholders to ensure solutions meet organizational needs and regulatory expectations.
• Communicate strategy, roadmaps, risks, and program status to senior leadership and cross-functional stakeholders.

Required Skills

• Deep expertise with firewalls, load balancers, outbound proxies, and security automation frameworks.
• Hands-on proficiency with Palo Alto and F5 technologies, plus AWS/Azure native security and load balancing services.
• Strong experience with industry-leading tools such as ForcePoint, Netskope, Zscaler, and Illumio.
• In-depth knowledge of Zero Trust, micro-segmentation, and modern network security architectures.
• Proven leadership experience managing global engineering teams.
• Demonstrated experience leading audit, compliance, or regulatory engagements within a financial institution.
• Strong understanding of vulnerability management processes, tools, and risk reporting.

Qualifications

• Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or related field preferred.
• Minimum 5+ years in network security, with at least 5+ years leading engineering or platform teams.
• Professional certifications (CISSP, CCNP Security, CISM, or equivalent) preferred.
• Excellent communication, stakeholder management, and executive-level presentation skills.

Pay Transparency

The salary range for this position is $175,000 – $224,000 per year, plus an opportunity to earn additional incentive earnings (if applicable). Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit