Client Service Representative

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Client Service Representative 15 days ago Requisition ID: 1969 Salary Range: $16.00 To $21.00 Hourly Provide excellent customer service to facilitate a positive and efficient experience for individuals accessing and participating in services, as well as for employees providing those services. Responsibilities include responding to phone calls, receiving and directing clients, data entry, retrieval and organization, and coordinating workflows across programs. Success is achieved through purposeful and respectful relationships, communication, and organization. We support our employees with a robust benefits package, high-quality supervision, flexible scheduling, a vibrant work culture, ongoing training opportunities, and pathways for career growth. Ideal candidates bring a willingness to reflect on bias, equity, successes, and challenges with empathy and curiosity—qualities that help individuals thrive and grow within our organization. Position Requirements Provide high-quality customer service and utilize strong problem-solving skills to address and resolve issues effectively Prior experience in a behavioral health and/or medical office setting preferred Advanced technical proficiency, including strong skills in Microsoft Office applications Minimum of one year of experience using Excel, including data tracking, data analysis, and basic reporting Strong data analysis skills, including the ability to interpret trends, generate reports, and support data-informed decision-making Experience with data analysis, reporting, and interpreting key performance metrics Ability to provide technical support and guidance to staff as needed Strong project management skills with the ability to plan, coordinate, and meet deadlines Working knowledge of electronic health record (EHR) systems Proven ability to work efficiently across multiple programs and priorities Demonstrated ability to work effectively with culturally diverse populations Minimum of one year of administrative experience in a professional office environment We understand that candidates may have unique experiences and skills that aren't always reflected in a job description. If you feel you could contribute to our team, please apply. Benefits Market-driven and equitable salary practices Robust health insurance options 11 paid holidays (including floating holidays for times important to you) Supportive and fulfilling culture Equity and inclusion-focused affinity and work groups #J-18808-Ljbffr Arbor-Circl