Engagement Manager

Apptad

Role Summary

Lead complex ServiceNow transformation programs and drive successful delivery outcomes for enterprise customers. Act as the primary engagement leader responsible for governance, scope, financials, stakeholder management, risk mitigation, and delivery excellence while ensuring alignment to customer business objectives.

Key Responsibilities

Lead end-to-end delivery of large-scale ServiceNow implementations and transformation programs.
Own engagement governance, scope, schedule, budget, resource management, risks, and change control.
Serve as the primary point of contact for customers, partners, and executive stakeholders.
Drive alignment between business objectives, project deliverables, and measurable outcomes.
Lead cross-functional delivery teams and ensure adherence to ServiceNow delivery best practices and methodology.
Identify delivery risks and issues proactively and drive timely resolution.
Partner with Sales, Customer Success, and Delivery teams to maximize customer value realization.
Mentor project managers, consultants, and delivery teams throughout the engagement lifecycle.
Leverage AI-enabled tools and insights to improve delivery efficiency, decision-making, and customer outcomes.

Required Qualifications

8+ years of experience in professional services, consulting, or enterprise technology delivery.
ServiceNow certifications (CSA, CIS, or other workflow certifications) preferred.
Proven experience leading complex ServiceNow, workflow, or digital transformation programs.
Strong expertise in program governance, stakeholder management, financial management, and risk mitigation.
Experience managing executive-level customer relationships.
Demonstrated ability to lead geographically distributed teams and partner ecosystems.
Excellent communication, presentation, and negotiation skills.
Bachelor's degree or equivalent experience.

Apply

Vacancy posted 20 hours ago

Similar jobs that could be interesting for youBased on the Engagement Manager in United States vacancy

Client Engagement Manager
...that each team member plays a significant role in providing peace of mind to patients nationally. Job Summary: The Manager, Client Engagement is responsible for developing and leading a best-in-class customer experience and quality assurance program that drives operational...
Suggested
Full time
Access Labs
Palm Beach Gardens, FL
3 days ago
Client Engagement Manager (Internal) - Chicago, IL
...talent & project solutions services Use a relationship-based sales approach to establish long-term relationships with IT Hiring Managers through weekly client meetings (lunches, coffee meetings, happy hours, etc.) Generate sales revenue by prospecting new accounts...
Suggested
Full time
Work at office
Work from home
KellyMitchell Group
Chicago, IL
1 day ago
Workforce Engagement Manager
...Cornerstone Staffing Solutions, Inc. is now seeking a Workforce Engagement Manager for our Monroe Township, NJ location! Flexibility is key to this position. Bilingual in English & Spanish, must be able to read, write, and speak is required for this role. Are you Bold...
Suggested
Full time
Local area
Immediate start
Monday to Friday
Shift work
Weekend work
Day shift
Cornerstone Staffing Solutions, Inc.
Monroe, NJ
2 days ago
Engagement Manager
...Title: Engagement Manager Travel: Limited / As needed Locations: Chicago, Minneapolis/St. Paul, New York, Boston, Miami Summary The Engagement Manager is a critical role in enabling revenue generation and collaborating with delivery teams across the different...
Suggested
Brickwork GTM
Chicago, IL
1 day ago
Engagement Manager
$69.72 per hour
...Job Details Engagement Manager, Digital Strategy Group (Manufacturing & Automotive) Location: Remote Duration: 06/15/2026 - 10/16/2026 (contract) Team: Search & Discovery Overview Seeking an experienced Engagement Manager to support its Digital Strategy...
Suggested
Hourly pay
Contract work
Remote work
Cypress HCM
New York, NY
4 days ago
Client Engagement Manager
$65k - $70k
...Position: Client Engagement/Business Development Manager Location: New Rochelle, NY (Fully on-site) Salary: $65K-$70K + Bonus Growing Non-Profit trade organization seeks new Development Manager to join their team Responsibilities: Responsible for maintaining...
Full time
Work at office
Addition Management
New Rochelle, NY
2 days ago
Advancement Engagement Manager
...who wants your daily work to reflect a deep commitment to service and community? We are looking for a dedicated Advancement Engagement Manager to help carry the Sisters’ legacy forward. In this role, you will connect passionate donors, friends, and community partners...
Full time
Work at office
Sisters of St Francis of Assisi, Inc.
Milwaukee, WI
1 day ago
Engagement Manager
...Engagement Manager I New York I Boston I Philadelphia I Life Sciences Commercial Strategy Title: Engagement Manager Location: New York, Boston, or Philadelphia (hybrid) Firm: Boutique life sciences specialist management consultancy Project Focus: Commercial...
Barrington James
New York, NY
1 day ago
Client Engagement Manager
$60k - $75k
...The Role in One Paragraph We're hiring a Client Engagement Manager to own the client relationship from onboarding through ongoing retainer. You'll run the weekly client meetings, lead onboarding interviews, facilitate workshops, and stay on top of client communication...
Hourly pay
Full time
For contractors
Remote work
Modern Operators
United States
3 days ago
Engagement Manager - LE Diversified Industries
$122.8k - $184.2k
...around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so... ...values with ‘Employees’ being the first one.About the RoleThe Engagement Manager will be an expert with the Workday Deployment...
Full time
Work at office
Local area
Remote work
Work from home
Home office
Flexible hours
Night shift
Workday
Minneapolis, MN
6 days ago
Engagement Manager II
$105k - $150k
...career success. Ready to join us? Heres what the opportunity supported through our TGS Talent Acquisition Team requires: The Engagement Manager II (EM II) is a delivery leadership position within the TEKsystems Global Services (TGS) organization, responsible for...
Permanent employment
Full time
Temporary work
Remote work
TEKsystems
Hanover, MD
2 days ago
Client Engagement Manager
$84.6k - $121k
...help change lives. If this sounds like an environment where you'd thrive, read on to learn more.  WHAT YOU'LL DOThe Client Engagement (CE) Manager for Laudio is a platform expert and hands-on trainer/coach, serving as a trusted advisor to ensure successful implementations...
Full time
Work at office
Local area
Remote work
Ascend Learning
Burlington, MA
5 days ago
Engagement Manager(XIN001_J54Q)
...global leader in technology consulting, outsourcing, and workforce management solutions.Our mission is to enable our clients to become more... ...employee development. Job Description• Manage Consulting Engagement.• Implement Communications Program.• Perform e-Business Solution...
Xinnovit
Tucson, AZ
2 days ago
Engagement Manager
Engagement Manager (Implementation Project Manager)Position Overview:The Engagement Manager (Implementation Project Manager) sits within the Intapp Client Services team and owns end-to-end delivery of enterprise SaaS implementations for Intapp clients. The Engagement Manager...
Full time
Contract work
Local area
Flexible hours
Intapp
Charlotte, NC
4 days ago
Client Engagement Manager
...starts now—be extraordinary at MANTECH!MANTECH international Corporation seeks a motivated, career and customer-oriented Client Engagement Manager to join our team in Charlottesville, VA or Raleigh, NC.Project DeliveryA CEM will drive technology and analytics delivery by...
Work at office
Local area
ManTech International
Raleigh, NC
6 days ago
Engagement Manager, WWPS U.S. Federal ProServe
$131.2k - $177.6k
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project...
Flexible hours
AmazonWebServices
Herndon, VA
5 days ago
CX Engagement Manager
...team within its Banking, Financial Services, and & Insurance Management Consulting practice. We are looking for entrepreneurial CX consultants... ...and & Insurance industry. Job Purpose and primary objectives: Engagement Manager for CX Domain for large-scale digital transformation...
Tephra
Edison, NJ
2 days ago
Engagement Manager
.... If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Engagement Manager to join our team in Plano, Texas (US-TX), United States (US).Senior Engagement Manager - ServiceNowLocation: Remote (with occasional...
Work at office
Remote work
Flexible hours
NTT DATA
Plano, TX
4 days ago
Engagement Manager
$140k - $180k
The Senior Engagement Manager plays a critical role in helping grow the Audience Intelligence, Analytics & Data Science business by translating client challenges into impactful, data-driven solutions.You will partner with commercial leaders, clients, strategists, analysts...
Remote work
Flexible hours
Inizio Evoke
New York, NY
3 days ago
Engagement Manager
.... If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Engagement Manager to join our team in Charlotte, North Carolina (US-NC), United States (US).Position's General Duties and TasksRole Responsibilities...
Work at office
NTT DATA
Charlotte, NC
2 days ago
Engagement Manager
$138.1k - $234.8k
...surprising ways. Let’s shape tomorrow - it’ll be a fun journey!About the RoleLead the execution of Ingram Micro’s GTM engagement strategy across countries, managing vendor investment programs, partner engagement initiatives, and messaging consistency for Microsoft and...
Full time
Temporary work
Worldwide
Ingram Micro
Irvine, CA
6 days ago
Red Hat Engagement Manager II
$105k - $150k
...through career success.Ready to join us?Heres what the opportunity supported through our TGS Talent Acquisition Team requires:The Engagement Manager II (EM II) is a delivery leadership position within the TEKsystems Global Services (TGS) organization, responsible for...
Permanent employment
Full time
Temporary work
Remote work
TEKsystems
Austin, TX
3 days ago
Engagement Manager
...PlanningPigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data,... ...to make an impact at scale, we’d love to hear from you.As an Engagement Manager, you will lead the delivery of Pigment implementations...
Full time
Pigment
New York, NY
2 days ago
Engagement Manager - Sana
$138.2k - $207.2k
...around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so... ...will:Own end-to-end customer engagementsServe as the overall engagement owner for assigned accounts, accountable for successful...
Full time
Work at office
Remote work
Home office
Flexible hours
3 days per week
Workday
New York, NY
3 days ago
Engagement Manager
OverviewFMI’s Strategy Practice is seeking a high-energy, self-motivated Engagement Manager to join its growing team. FMI’s Strategy Practice focuses on strategic planning, business development, and go-to-market strategy development. We provide industry-best market research...
Full time
Work at office
FMI
Houston, TX
2 days ago
Audience Engagement Manager
$114.3k - $190.5k
...LexisNexis’ Legal News division (Law360/Law360 Pulse/MLex) is looking for a dedicated audienceengagement manager who can help deepen and grow subscriber engagement with our journalism.The person will be part of a new audience team, working with Law360, Law360 Pulse and...
Full time
Work at office
Local area
Immediate start
Worldwide
Flexible hours
3 days per week
RELX Group
New York, NY
4 days ago
Engagement Manager, Value, Access, Pricing
$136k - $204k
...passion and customer focus to the business.We are currently seeking a talented, hardworking, committed and intellectually curious Engagement Manager to support Trinity’s Evidence, Value, Access, and Pricing (EVAP) function. ES Engagement Managers fulfill a leadership role...
Full time
Interim role
Immediate start
Trinity Life Sciences
Waltham, MA
3 days ago
Engagement Manager - EWM (location: OPEN)
...Our client seeks Lead Consultant/Manager level EWM candidates. The candidate will be responsible for leading the design and implementation of a EWM solution-delivery of project deliverables including blue prints, functional and technical specifications, system configuration...
For subcontractor
Claddagh Resource
United States
4 days ago
Engagement Manager
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Engagement Manager based in the United States. The Engagement Manager will lead enterprise customer engagements and oversee the successful...
Remote work
Jobgether
Oregon State
2 days ago
Industry Engagement, Marketing & Communications Manager
$250k
...Office of Technology Licensing (OTL) was established in 1970 to manage the intellectual property assets of Stanford University. OTL... ...university to industry. Our staff, most of whom are professionals engaged directly in licensing, manages over 3,000 active dockets....
Contract work
Casual work
Work at office
Weekend work
Afternoon shift
2 days per week
3 days per week
Stanford University
Redwood City, CA
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Engagement Manager. Be the first to apply!